Ilobe Aikhenomia (CCSP, ACIPM In View)

Customer Success Associate / Human Resource Assistant at CDcare
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG
Languages
  • English, Yoruba, Ishan -

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Oluwadamilola Olooto (AAT, BSC, AMCILRM, ACA)

Ilobe is a professional to the core. Her team player's effort is second to none and her adaptability is topnotch. Ilobe is highly recommended for the Human Resources role.

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Credentials

  • Certified Customer Service Professional (CCSP)
    West Africa Association of Customer Service Professionals [WAACSP]
    May, 2021
    - Sep, 2024

Experience

  • CDcare
    • Nigeria
    • Retail
    • 1 - 100 Employee
    • Customer Success Associate / Human Resource Assistant
      • Oct 2021 - Present

      *Onboarding of new users to the platform. * Making customers acquainted and comfortable with the products. *Assist in the creating and planning periodic customer satisfaction surveys; increasing the rate of customer satisfaction. *Updates and records customer interactions, feedbacks, requests, complaints and ensures follow up where necessary. *Exceeded the average conversion rate and rewarded incentives within the first 4months of hire. *Introduced and integrated a new chat box (ebanqo), increasing the efficiency of response time by 35%. Human Resource Assistant Role: * Assisted in sourcing and attracting suitable candidate through databases,Jobs boars, referrals and social media. * Assisted in Setting appointment and arranging meetings. * Assisted in developing and updating job description and Job Specification when required. Show less

  • Capricorn Digital Limited
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Service Representative
      • Sep 2020 - Sep 2021
  • Soko Lending Company
    • Nigeria
    • Financial Services
    • 1 - 100 Employee
    • Credit Collection Specialist
      • Dec 2019 - Aug 2020
  • National Youth Service Corps
    • Renewable Energy Semiconductor Manufacturing
    • 200 - 300 Employee
    • Nysc: School Teacher
      • Dec 2017 - Nov 2018
  • ELIZADE NIGERIA LIMITED
    • Automotive
    • 100 - 200 Employee
    • Industrial Trainee (Delivery Unit)
      • 2013 - 2014

Education

  • Yaba College of Technology, Lagos.
    Higher National Diploma, Business Administration and Management, General
    2014 - 2017
  • Grace Polytechnic, Omu-Ijebu, Ogun State.
    National Diploma, Business Administration and Management, General
    2010 - 2012

Community

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