Experience

M Insurance
• United States
• Insurance
• 1 - 100 Employee
• Head Of Sales Department

  • Nov 2021 - Present

Giantus
• Lithuania
• Financial Services
• 1 - 100 Employee
• Head Of Sales Department

  • Nov 2020 - Oct 2021


Pagirkime aptarnavimą

• Lithuania
• Business Consulting and Services
• 1 - 100 Employee

• Project Coordinator

  • May 2020 - Dec 2020

  Responsible for www.pagirkimeaptarnavima.lt member development, B2B sales. Responsible for www.pagirkimeaptarnavima.lt member development, B2B sales.


Linavos rizikų valdymas, UAB
• Contact center manager

  • Feb 2019 - Mar 2020


BALTO LINK

• Lithuania
• Insurance
• 1 - 100 Employee

• Head of draudimas.lt sales division

  • May 2014 - May 2018

  Responsible for organizing the division‘s work, recruitment, coaching, in charge of the division‘s performance; process management; VIP customer service.

• Contact center manager

  • Nov 2012 - Apr 2014

  Establishing a Contact Center (as a new sales and customer service channel).



Self employed

• Real Estate
• 1 - 100 Employee

• Consultant

  • Apr 2012 - Oct 2012

  Providing individual Telesales Training Consultation on telemarketing and contact center activities Preparing of scripts Providing individual Telesales Training Consultation on telemarketing and contact center activities Preparing of scripts



AB SEB bankas

• Telemarketing manager

  • Dec 2008 - Apr 2012

  Organizing the team‘s work, responsible for performance and quality assurance, in charge of sales staff‘s skills development and team‘s goals implementation; dealing with other bank departments, as well as external contact centers. Organizing the team‘s work, responsible for performance and quality assurance, in charge of sales staff‘s skills development and team‘s goals implementation; dealing with other bank departments, as well as external contact centers.



AB Parex bankas

• Contact center manager

  • May 2006 - Dec 2008

  In charge of establishing a Contact Center (as a new sales and customer service channel), organizing and ensuring the staff‘s quality and employees‘ selection, preparation of reports, communication with other structural units of the bank, provision of proposals for activity/ products improvement, organizing training, contracting and conducting joint projects with external contact centers. In charge of establishing a Contact Center (as a new sales and customer service channel), organizing and ensuring the staff‘s quality and employees‘ selection, preparation of reports, communication with other structural units of the bank, provision of proposals for activity/ products improvement, organizing training, contracting and conducting joint projects with external contact centers.



UAB Transcom Worldwide Vilnius

• Sales Team Leader

  • Apr 2002 - May 2006

  Responsible for the team‘s coordination (10-20 employees) and organization of work, plus, selection of employees, customer relationship support, search for new clients, project management (life insurance, pension funds, etc. banking products), preparation of reports, quality assurance and improvement, active sales training for internal and external clients, participation in negotiations. Responsible for the team‘s coordination (10-20 employees) and organization of work, plus, selection of employees, customer relationship support, search for new clients, project management (life insurance, pension funds, etc. banking products), preparation of reports, quality assurance and improvement, active sales training for internal and external clients, participation in negotiations.



UAB Nelte

• Lithuania
• Research Services

• Call center agent

  • Mar 2001 - Apr 2002

  Customer search in the German market; Life Insurance Sales (customer search, consulting on life insurance, later contracting and signing). Customer search in the German market; Life Insurance Sales (customer search, consulting on life insurance, later contracting and signing).