Business Development Executive

• Aug 2020 - Present

International Sales Coordinator

• Apr 2018 - Jun 2020

• Providing sales and administrative support to the Sales Account Managers and Sales Team. • Maintaining communication between the Sales, Account, Marketing and Warehouse Teams. • Building and maintaining effective relationships with all international clients. • Input, processed and tracked all purchase orders into the order management system (Pronto). • Assisted in new business development in a B2B environment dealing with complex organisations. • Maintained relationships and helped grow international accounts by 35% in the last 18 months. Show less

Manager / Stylist / Optical Dispenser

• Dec 2014 - Apr 2018

Demonstrate talents and expertise to achieve daily goals and objectives, which includes providing world-class customer service as a Dispensing Optician. Assistant manager and stylist to a productive and vibrant team in both Sydney & Brisbane. • Administered optical lens and frame sales, providing health care quotes, processing hiccaps and computed all charges and credits. Champion service goals by communicating effectively with customers and providing coaching on best practice methods for selecting from a wide variety of lenses based on individual needs. Placing orders with Zeiss & Essilor labs. • Daily reporting of sales, orders, payments to CEO. Created monthly KPI’s and annual target budgets for all stores. Monitor each staff ensuring all product, system and marketing knowledge is current. Administration duties using Dual systems (Sunix and Rxconnect) to maintain data. Daily use of Word, Excel and Outlook. Manage and update all budget spreadsheets across the business. • Liaising with major eyewear brands, corresponding with international suppliers and head office. Assisting with the buying process, evaluated prior sales to established future fulfilment needs and reorders. • Attended trade shows and conferences to stay abreast of industry standards. • Oversee marketing and public relations activities, created and maintained media contacts, produced brand look books, assisted creating weekly EDM’s and delivering brand awareness and growth. • Visual Merchandising, assessed weekly stock arrivals and properly showcase key items. Creating inviting and visually appealing environment. • E-Commerce management, created, uploaded and edited of all inventory for online store using Shopify. Handled all online sales. Show less

Senior Sales / Customer Care

• Jul 2013 - Nov 2014

• Providing outstanding customer service • Reviewing shipment and orders, sales and stock levels • Inbound, outbound, email & live chat communication with clients globally • Handled reception duties including incoming and outgoing mail, ordered supplies and acted as primary point of contact with vendors • Worked with the VM manager & sales teams to achieve commercial goals • Superior personnel training, team building and leadership • Meeting monthly KPI’s • Providing outstanding customer service • Reviewing shipment and orders, sales and stock levels • Inbound, outbound, email & live chat communication with clients globally • Handled reception duties including incoming and outgoing mail, ordered supplies and acted as primary point of contact with vendors • Worked with the VM manager & sales teams to achieve commercial goals • Superior personnel training, team building and leadership • Meeting monthly KPI’s