Ilke Baysal

Team Lead Customer Success at charles
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Contact Information
us****@****om
(386) 825-5501
Location
Berlin, Berlin, Germany, DE

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Credentials

  • Prosci® Certified Change Practitioner - Delivered by Tiba Managementberatung GmbH
    Prosci
    Nov, 2020
    - Nov, 2024
  • Tableau Consumer
    Tableau Software
    Jun, 2020
    - Nov, 2024
  • Salesforce Certified Advanced Administrator (SCAA)
    Salesforce
    Feb, 2020
    - Nov, 2024
  • Professional Scrum Master
    Scrum.org
    Jan, 2020
    - Nov, 2024
  • Professional Scrum Product Owner
    Scrum.org
    Jan, 2020
    - Nov, 2024
  • Salesforce Certified Sales Cloud Consultant
    Salesforce
    Jan, 2020
    - Nov, 2024
  • Salesforce Certified Platform App Builder Certification
    Salesforce
    Dec, 2019
    - Nov, 2024
  • Salesforce Certified Service Cloud Consultant
    Salesforce
    Dec, 2019
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Oct, 2019
    - Nov, 2024
  • Google Analytics for Beginners
    Google

Experience

  • charles
    • Germany
    • Software Development
    • 1 - 100 Employee
    • Team Lead Customer Success
      • Jul 2023 - Present

    • Senior Customer Success Manager
      • Jul 2022 - Aug 2023

    • Customer Success Manager
      • Jan 2022 - Jul 2022

      Seamless end-to-end conversational commerce suiteCharles enables brands to pioneer conversational shopping. Sell via WhatsApp or other messenger apps with our intuitive software and commerce integration.

  • Salesforce
    • United States
    • Software Development
    • 700 & Above Employee
    • Associate Customer Success Manager | Healthcare & Life Sciences Enterprise Customers
      • Sep 2020 - Jan 2022

      Accelerating success for a handful of our German enterprise customers in the healthcare and life science industry

    • Associate Customer Success Manager, Success Graduate
      • Sep 2019 - Sep 2020

  • Maastricht Student Consulting
    • Netherlands
    • Business Consulting and Services
    • 1 - 100 Employee
    • Consultant
      • Sep 2017 - Jan 2018

    • Project Leader
      • Sep 2017 - Jan 2018

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Digital Strategist
      • Jun 2017 - Aug 2017

      Working together with cross functional teams (Developer, UX Designer, Marketing & Sales..) on publishing new features on our e-commerce store Working together with cross functional teams (Developer, UX Designer, Marketing & Sales..) on publishing new features on our e-commerce store

Education

  • Rotterdam School of Management, Erasmus University
    Master's degree, Business Information Management
    2018 - 2019
  • The Chinese University of Hong Kong (CUHK) Business School
    Bachelor's Exchange Semester, International Business
    2018 - 2018
  • Maastricht University School of Business and Economics
    (Honours/Cum Laude)
    2015 - 2018

Community

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