Experience

Connecticut Orthopaedics

• United States
• Medical Practices
• 1 - 100 Employee

• Regional Clinical Office Manager

  • Mar 2021 - Present

  Manage overall operations of the site, such as staffing, patient flow, technical needs and supplies. Ensure physician's needs are met. Act as a liaison with the billing department. Responsible for ensuring proper staffing levels, coordinating and approving selected staff time off request. Ensure staff are trained according to CO guidelines. Manage annual staff training for OSHA, HIPPA, and general medical compliance matters. Responsible for oversight of staff performance; this includes performing annual reviews with selected staff according to CO procedure and on time. Show less



Griffin Faculty Practice Plan

• United States
• Medical Practices
• 1 - 100 Employee

• Practice Manager

  • Feb 2009 - Mar 2021

  Griffin Faculty Physicians, General Surgery, Derby, CT, Office Coordinator 6/2014 -3/2015 PriMed Surgical Specialists, Derby, CT, Office Coordinator 10/2011/ - 06/2014 General and Laparoscopic Surgical Assoc. LLC, Derby, CT Office Manager 2/2009-10/2011 • Provide effective and credible leadership to the Griffin Faculty Practice office staff. Manage all day to day operation aspects of business. • Provide a high level of data management support to the Practice. Assists in outpatient office management. • Maintains responsibility for attendance/reliability to ensure that the offices are operating in an efficient and cost effective manner. • Coordinate/Manage all A/R collection processes. Negotiate settlements and payment arrangements. • Prepare and participate in comprehensive meetings with Physicians and Billing Company to conduct in depth performance and reimbursements. • Primary liaison between physicians, insurance companies, and HMO’s to secure physician credentialing. • Knowledge of ICD-9, CPT and HCPCS coding, along with knowledge of registration, charge entry, payment posting, billing. • Contributes to the mission of the organization by supporting the Employee Philosophy, Planetree Model of Care, and Organizational goals. Show less



Quantum Servicing Corp

• Loss Mitigation Asset Manager

  • Nov 2005 - Dec 2008

  Loss Mitigation Team Lead 5/2007 – 3/2008 Loss Mitigation Senior Asset Manager 10/2006 – 5/2007 Loss Mitigation Asset Manager 11/2005 – 10/2006 • Participated/prepared comprehensive monthly portfolio reviews with Privately Held Investment Banking company. Cradle to Grave Servicing Approach • Achieved low loss mitigation recidivism rate through detailed and comprehensive review and analysis of documents. Led, organized and instituted translation of Loss Mitigation documents/letters for Puerto Rican portfolio. • Collaborated with upper management to ensure the department goals were achieved, client expectations were satisfied and the department’s processes and procedures best in class. • Developed the worksheet used to present various types of forbearance plans that the entire team was directed to cultivate. • Developed and analyzed dialer campaign building strategies. Worked with dialer technician to implement strategies. Show less



GMAC and Clayton

• Asset Manager

  • Oct 2003 - Nov 2005

  GMAC Loss Mitigation Representative II, Consumer Loans 10/2003 – 3/2004 GMAC/Stewart Staffing Solutions Loss Mitigation Representative II, Consumer Loans 7/03 - 10/03 GMAC Loss Mitigation Representative II, Consumer Loans 10/2003 – 3/2004 GMAC/Stewart Staffing Solutions Loss Mitigation Representative II, Consumer Loans 7/03 - 10/03



The Realtors Mortgage Banking Corp

• Operations/Office Manager

  • Nov 2002 - Jul 2003

  Managed all day to day operation aspects of business. Created and updated operations and Human Resource policies and procedure manuals. Trained and supervised employees. Designed advertising materials. Coordinated maintenance schedule of office equipment; purchased supplies and maintained inventory. Built vendor and client trust and confidence with complete, accurate and timely services to more efficiently maintain working relationships. Managed all day to day operation aspects of business. Created and updated operations and Human Resource policies and procedure manuals. Trained and supervised employees. Designed advertising materials. Coordinated maintenance schedule of office equipment; purchased supplies and maintained inventory. Built vendor and client trust and confidence with complete, accurate and timely services to more efficiently maintain working relationships.



Pediatric and Adolescent Healthcare

• Customer Service and Collections Manager

  • Nov 1999 - Nov 2002

  Customer Service Representative 8/96-4/99 Customer Service Representative 8/96-4/99



Mariner Healthcare

• Patient Liaison/Unit Secretary

  • Apr 1999 - Nov 1999



Ralph Mann & Sons, INC.

• Ansonia, CT

• Dispatcher

  • May 1986 - Aug 1996

  Plumbing, HVAC company. Dispatcher 11/91 - 8/96 Data Input Representative, Customer Service Representative 5/86 - 11/91 Plumbing, HVAC company. Dispatcher 11/91 - 8/96 Data Input Representative, Customer Service Representative 5/86 - 11/91