Ilija Petrovic
Escalation Specialist at Launch Control- Claim this Profile
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Bio
Experience
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Launch Control
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United States
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Real Estate
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1 - 100 Employee
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Escalation Specialist
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Mar 2023 - Present
As an Escalation Specialist, I am responsible for managing and resolving escalated customer issues. I work closely with Success and Support teams to investigate the root cause of customer complaints and develop solutions to ensure customer satisfaction, ultimately improving the customer experience. With a keen attention to detail and excellent communication skills, I am dedicated to delivering timely and effective solutions to complex customer issues.
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Customer Support Specialist
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Feb 2022 - Apr 2023
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DobDive
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Serbia
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Telecommunications
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1 - 100 Employee
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Marketing Associate
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Jan 2022 - Feb 2022
Assisting hospitals, infusion centers, and other healthcare providers to collect pharmaceutical company rebates. Assisting hospitals, infusion centers, and other healthcare providers to collect pharmaceutical company rebates.
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Education
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Mechanical Engineering School
High School Diploma, Computer/Information Technology Administration and Management -
International Open Academy
TESOL, Teaching English as a Second or Foreign Language/ESL Language Instructor -
IT Academy
Digital marketing, Marketing/Marketing Management, General
Community
