Ilias G.

Senior Technical Support Specialist at ALP Group, Company
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Contact Information
us****@****om
(386) 825-5501
Location
Belgrade, Serbia, RS
Languages
  • English Professional working proficiency
  • Turkish Limited working proficiency
  • Russian Native or bilingual proficiency

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Credentials

  • Introduction to Linux
    LinkedIn
    Feb, 2023
    - Oct, 2024
  • Linux: Overview and Installation
    LinkedIn
    Feb, 2023
    - Oct, 2024
  • Career Essentials in System Administration by Microsoft and LinkedIn
    Microsoft
    Jan, 2023
    - Oct, 2024
  • Windows Server 2019 Essential Training
    LinkedIn
    Jan, 2023
    - Oct, 2024
  • Windows Server 2019: DHCP and DNS
    LinkedIn
    Jan, 2023
    - Oct, 2024
  • Windows Server 2019: Install and Configure Active Directory
    LinkedIn
    Jan, 2023
    - Oct, 2024
  • Windows Server 2019: Installation and Configuration
    LinkedIn
    Jan, 2023
    - Oct, 2024

Experience

  • ALP Group, Company
    • Russian Federation
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Technical Support Specialist
      • Dec 2021 - Present

      • Demonstrated top performance by resolving the highest number of tickets among the team. • Assumed responsibility for the maintenance, configuration, and reliable operation of computer systems. • Led initiatives in desktop and helpdesk support, ensuring seamless technical assistance to end-users. • Proficiently diagnosed and troubleshooted hardware and software errors to minimize system downtime. • Conducted regular backup operations to safeguard critical data and maintain business continuity. • Monitored network and server performance proactively using Zabbix to identify and address potential issues. • Configured and administered network equipment to ensure optimal performance and security. • Managed antivirus protection systems on servers and PCs, ensuring a secure computing environment. • Implemented and managed server backups effectively to protect against data loss. • Expertly administered Active Directory, managing users and computers efficiently. • Utilized Hyper-V to create virtual machines and install operating systems, optimizing server resources and scalability. Show less

  • Leroy Merlin
    • France
    • Retail
    • 700 & Above Employee
    • Technical Support Manager
      • Dec 2018 - Apr 2021

      • Successfully managed a high-performing team of 20 technical support specialists, fostering a collaborative and results-driven work environment.• Significantly improved service level agreement (SLA) performance, achieving a remarkable increase from ~50% to consistently surpassing 99%, ensuring prompt and efficient issue resolution for clients.

    • Technical Support Coordinator
      • Apr 2016 - Dec 2018

      • Successfully executed IT infrastructure deployments for 4 new stores.• Demonstrated effective leadership in managing various IT infrastructure deployment projects.

    • User Support Specialist
      • Dec 2013 - Apr 2016

      • Conducted successful deployments and configurations of NCR POS systems.• Skillfully configured Motorola mobile terminals for optimized performance.• Implemented structured cabling systems to ensure efficient network operations.• Proficiently installed servers and network devices in racks for seamless functionality.• Managed Microsoft Active Directory objects to streamline user administration.• Efficiently deployed PCs using PXE, facilitating smooth setup and deployment.• Diagnosed and resolved wired and wireless network issues promptly.• Resolved MS Office 365 and MS Exchange client issues effectively.• Maintained and troubleshooted enterprise-level printers (Kyocera, HP, Epson, Jaguar) to uphold productivity.• Developed and edited a comprehensive Knowledge Base for efficient troubleshooting and knowledge sharing. Show less

Education

  • Bashkir State University
    Master's degree, Law
    2006 - 2011

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