Experience

FORT BEND CHILDRENS DISCOVERY CENTER LLC

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Director of Visitor Experience

  • Sep 2017 - Present

  Coordinate the integration of programming and exhibits through staff collaborations to provide optimal experiences for all visitors.Conducts application screenings, hiring, training, evaluation, and supervision of Gallery staff. Complete and adjust payroll for staff. Oversees and coordinates special events and educational workshops this includes, staffing, working with performers, set-up, and photo content. Produced staff work schedules to guarantee proper museum facilitation.Proven ability to consistently meet deadlines for budgets, reports, and inventory counts. Show less

• Gallery Manager

  • May 2016 - Sep 2017



Nordstrom Rack

• United States
• Retail
• 300 - 400 Employee

• Customer Service Representative

  • Mar 2013 - Nov 2015

  Deliver great customer service and build relationships to ensure customer loyalty. Assess and resolve customer issues according to company policy. Train new employees on proper cash management and use of mobile POS system. Introduce customers to the Nordstrom reward program and achieve goals to enroll multiple customers throughout the day. Responsible for directing incoming calls to the proper recipient on a multi- line phone. Deliver great customer service and build relationships to ensure customer loyalty. Assess and resolve customer issues according to company policy. Train new employees on proper cash management and use of mobile POS system. Introduce customers to the Nordstrom reward program and achieve goals to enroll multiple customers throughout the day. Responsible for directing incoming calls to the proper recipient on a multi- line phone.



starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • May 2007 - May 2014

  Collaborated with co- workers to ensure the delivery of efficient, high-quality service. Resolved guest complaints. Created repeat business by developing long-term relationships with regular customers. Monitored employee's and delegated their tasks Managed tills and deposits Ensured store cleanliness Collaborated with co- workers to ensure the delivery of efficient, high-quality service. Resolved guest complaints. Created repeat business by developing long-term relationships with regular customers. Monitored employee's and delegated their tasks Managed tills and deposits Ensured store cleanliness



University of Houston

• United States
• Higher Education
• 700 & Above Employee

• Intern

  • Aug 2012 - Nov 2012

  Successfully managed tasks independently and as part of a team during several fast-paced, complex events. Initiated independent projects based on needs of the college and an understanding of strategic goals. Designed strategic and engaging promotional materials for college programs. Edited and proofread multiple documents including the Dean’s Report, advertising copy, and feature articles. Successfully managed tasks independently and as part of a team during several fast-paced, complex events. Initiated independent projects based on needs of the college and an understanding of strategic goals. Designed strategic and engaging promotional materials for college programs. Edited and proofread multiple documents including the Dean’s Report, advertising copy, and feature articles.



YMCA

• 700 & Above Employee

• Child Care Provider

  • Dec 2008 - Jan 2011

  Cared for children ages 6 weeks to 12 years Supervised children's play Created activities and games for children to play Helped feed infants and toddlers Cared for children ages 6 weeks to 12 years Supervised children's play Created activities and games for children to play Helped feed infants and toddlers