Senior Infrastructure Solutions Architect

• Apr 2019 - Present

Accountable for proactively and holistically leading or supporting activities that create deliverables that set the direction and development for technological responses to disruptive forces, and driving targeted business outcomes. Technologies include data center, routing and switching infrastructure, cloud, integration, mobile and Internet of Things (IoT) technologies. Provides the leadership, facilitation, analysis and design tasks required for the development of an enterprise's technical architecture.Creates deliverables that help develop target-state guidance (reusable standards, guidelines, individual parts and configurations) for evolving the technical infrastructure across the enterprise, in order to enable business strategy and deliver targeted business outcomes.Facilitates and orchestrates the delivery of targeted business outcomes through technical decisions.

Senior Network Engineer

• Oct 2018 - Apr 2019

- Ensures availability and performance of databases that support organization’s information systems and applications - Responsible for implementation and release of database upgrades and changes according to agreed timescales and costs - Installs, configures and maintains backup, recovery and tuning of multiple databases at corporate level to include new rollouts and upgrades - Installs scripts, applying application and database patches of organization-wide applications, when requested- Proactively monitors database systems to ensure secure services with minimum downtime - Provides regular and ad-hoc analysis upon resources management - Responsible for troubleshooting and problem solving for SQL related services - Documents databases and information models - Creates documentation for services and specific solutions as assigned.- Maintain data integrity and security (manage roles and permissions of database users). - Troubleshoots and resolves technical issues, affecting business applications.- Participates in the processes of evaluation, design and implementation of new systems and solutions- Participates in the short term and long term planning processes - Follows company policies and process to ensure high level of information security- Participates in Cyber Security Technical group, which will secure the success of Cyber Security Program- Participate in Patch Management process development and execution

Chief Infrastructure Solutions Consultant

• Jan 2018 - Oct 2018

- Designing, configuring and implementing complex communication systems and solutions- Consulting clients in the area of communication systems- Presenting solutions that were already developed by the consultancy unit- Presenting a demo-versions for solutions, requested by clients- Knowledge of technical characteristics, capabilities and prices of the products and devices in the communications field, offered by the company, their software and hardware compatibilities with products from other vendors- Knowledge of the technical specification, capabilities and prices or concurrent products-Knowledge of the technical specifications, prices and capabilities of competitive products- Collaboration with the management team members and participation in the preparation of contracts for sales and support.- Validation of offers and contracts, technical specifications and project prepared by other company employees- Providing last level of escalation support to the production direction of the company- Conducting technical updates and trainings to company employees it different teams- Purposefully enhancement of qualification and expertise via continuous collaboration with vendor representatives- Maintenance of accurate and valid personal certifications

Senior Infrastructure Solutions Consultant

• Dec 2017 - Jan 2018

- Designing, configuring and implementing complex communication systems and solutions- Consulting clients in the area of communication systems- Presenting solutions that were already developed by the consultancy unit- Presenting a demo-versions for solutions, requested by clients- Knowledge of technical characteristics, capabilities and prices of the products and devices in the communications field, offered by the company, their software and hardware compatibilities with products from other vendors- Knowledge of the technical specification, capabilities and prices or concurrent products-Knowledge of the technical specifications, prices and capabilities of competitive products- Collaboration with the management team members and participation in the preparation of contracts for sales and support.- Validation of offers and contracts, technical specifications and project prepared by other company employees- Providing last level of escalation support to the production direction of the company- Conducting technical updates and trainings to company employees it different teams- Purposefully enhancement of qualification and expertise via continuous collaboration with vendor representatives- Maintenance of accurate and valid personal certifications

Communication Solutions Consultant

• Mar 2016 - Dec 2017

- Designing, configuring and implementing complex communication systems and solutions- Consulting clients in the area of communication systems- Presenting solutions that were already developed by a consultancy unit- Presenting a demo-versions for solutions, requested by clients- Knowledge of technical characteristics, capabilities and prices of the products and devices in the communications field, offered by the company, their software and hardware compatibilities with products from other vendors- Collaboration with pre-sales team members and participation in the preparation of contracts for sales and support.

Network Security Consultant

• Oct 2015 - Mar 2016

- Providing design and implementation of security solutions to customers- Provide detailed and accurate guidance on issue resolution to the security support team- Effectively interact with other members of the team to provide solutions to technical issues, and mentor other staff members- Provide pre-sales support to the sales team- Project delivery - successful delivery of projects into client environments and demonstrating experience of the full project life-cycle from project planning, project implementation and sign-off & testing.- Significant experience working on complex technical environments and work experience on large network and security projects. Taking on escalated issues from other team members.- Capacity to break down problems into constituent parts. Have the capacity to multitask on several technical issues simultaneously Firewalls – Checkpoint, Juniper, Cisco ASA, Fortinet IDS/IPS – McAfee, TippingPoint, Juniper IDP Load Balancers – F5 LTM, F5 GTM, F5 ASM, Citrix Netscaler Content filtering – Websense, Bluecoat, IronPort Multifactor Authentication – RSA Some shell scripting or Development Experience IPSEC/SSL VPN, Citrix Access Gateway TCP/IP, Routing, L2/L3 Switching

Communication Solutions Consultant

• Jan 2015 - Oct 2015

- Designing, configuring and implementing complex communication systems and solutions- Consulting clients in the area of communication systems- Presenting solutions that were already developed by a consultancy unit- Presenting a demo-versions for solutions, requested by clients- Knowledge of technical characteristics, capabilities and prices of the products and devices in the communications field, offered by the company, their software and hardware compatibilities with products from other vendors- Collaboration with pre-sales team members and participation in the preparation of contracts for sales and support.

Network Deep Technical Support Engineer

• Dec 2013 - Jan 2015

Specifics/Responsibilities:- Deep-level troubleshooting of network-related issues- Root cause analysis in Problem management- Pro-active analysis of issues affecting service availability, reducing the time for incident resolution- Following ITIL best practices.- Change (routine, normal or emergency) preparation and implementation- Participation in Technical advisory board meetings- Maintenance of Configuration Management Data Base- Implementation of project plans, related to the respective technologies

Network Technical Support Engineer

• Jul 2012 - Dec 2013

Specifics/Responsibilities:- Take ownership of any assigned incidents from Level 1 support, update the incident and begin investigation.- Investigate and diagnose the incident accurately and effectively. Prioritize the response of the incident when multiple incidents arrive, based on Priority and Severity of the issue.- Define an action plan for detailed diagnostics with the aim to resolve the incident and restore normal service as soon as possible.- Efficiently use the technical scripts, diagnostic tools and know error database.- Follow customer specific processes for communication.- Liaise with 3rd party providers for assistance in identifying a series of events.- If the duration of the incident exceeds specific SLAs, reprioritize and escalate the issue to next level of support or management escalation. If needed, escalate to Shift Management/Strategic Incident Management.- If potential resolution of an issue is found, implement the solution and test that the resolution has fixed the issue.- If multiple incident are re-occurring and/or the incident is deemed to have deeper issue that requires root cause analysis, initiate and maintain a Problem record.- Implementation of routine and emergency changes, based on a step-by-step instructions. Routine changes preparation.- Good awareness of the customer business, in-depth knowledge of the customers' environments and support processes.- Support and assist the Technology Leads for documentation libraries, ensuring compliance with internal standards, responsibility for updating internal documentation. - Pro-activeness in identifying and resolving issues or situations that impact the service availability/interruption and critical response time, and take mitigation steps, where appropriate.- Comply with processes and best practices, outlined by Management. Provide technical consultation to Shift Management, Team Lead or Superior during escalations.

Network Command Center Support Engineer

• Apr 2011 - Jul 2012

- Incident logging, categorization, prioritization, management and closing.- Event management - open incident records, track relevant information,provide complete history of events and activities throughout the incident life-cycle.- Prioritize incidents, based on urgency and impact to business, so that it could be handled quicky and effectively.- Provide clear communication and updates to Incident management, team members, vendors and customers.- Deliver initial diagnostics, identify symptoms of the related incident, determine the impact to the customer's environment.- If the resolution of the incident is known or available at this point, engage relevant higher level support team.- Follow HP ITSM/ITIL processes and procedures.

Junior Network Engineer

• Aug 2010 - Apr 2011

- Delivering IT services to end-customers when an incident has been logged, identifying the issues and their resolution.- Delivering first level of support of the used by the customer applications.- Analysis of the collected information.- Maintaining communication with other company teams, management and customers.- Helping in changes of the business processes. Participating in projects on team/group or company level.- Answering to calls and e-mails, and taking necessary actions for timely resolution/escalation when and incident arrives.- Document all actions and events, during the incident life-cycle. - Prioritizing the incidents by urgency and resolving them effectively together with respective levels of support.- Delivering of first level of support to all systems, including software and hardware. Initial configuration and troubleshooting of customer's equipment. - Analyze and monitors the systems' performance, supports the system and user access rights.

Help Desk Technitian

• Apr 2010 - Nov 2010