IT Service Manager at Zenitas Healthcare

• Jul 2022 - Present

IT Services Manager

• Jul 2019 - Jul 2022

Management of support requests (application requests and reporting request) ensuring SLA are met, and users experience a superior service. Vendor management of all business applications (on-prem and on Azure cloud). Liaison with external and internal consultants and suppliers and billing cycles. Management the workload of the current IT Team and their activities. Management of support, business-as-usual, reporting and continuous improvement on-premise and cloud-based applications. Implementation of industry standards, business procedures and policies. Technical leader and mentor of the IT applications team. Technical Leader of Projects: previously engaged with business units to understand their needs i. e. having their data, emails and processes migrated to Azure cloud to meet the organisational strategic directions Show less

IT Services Manager

• Apr 2018 - Jul 2019

Technical Led of AHCS Projects. Implemented every day AHCS infrastructure adjustments and improvements. Deputy AHCS Head of Projects and Systems. Decision maker regarding AHCS BAU. Reliable source of information and/or reference for vendors and the internal team. AHCS IT Vendor liaison at all levels.

IT Support Engineer (Business Analyst and Technical Writer)

• Apr 2016 - Apr 2018

IT Support Engineer (Business Analyst and Technical Writer) Luther College – is a co-educational independent secondary school of the Lutheran Church of Australia with an innovative and proactive IT Department that offers services to the whole LC community based on Microsoft technologies http://www.luther.vic.edu.au/ Responsibilities • Helping to implement the new Learning System Management based on Synergetic and SchoolBox • Designing new reports according to user requirements • Extracting and providing data for the Data Migration team • Adopting the User Advocate approach to improve the look and feel of the three new school portals: Parents, Students and Staff • Analyzing post implementation requirements to make appropriate adjustment or soliciting changes • Defect management and escalation of issues as necessary within the IT Department • Designing and executing SIT and UAT testing plans prior to rollout • Suggesting new strategies and best practices for some of the most common processes at IT Department • Support on BI reports and strategies • Providing support and advice to the end users to extend their technical abilities • Proficiency providing 1st and 2nd Level Technical Support Show less

Quality Assurance and Test Lead (DS-Prima)

• Feb 2011 - Jul 2016

DS Prima: An Australian company that offers consultancy services of tailored software based on Microsoft technologies Responsibilities • Software Quality Assurance: developing test strategies, implementing test plan procedures/templates, working with the off-shore and on-shore development teams on the improvement of release quality to reduce the number of bugs found on first test and faults found during the normal operation of the software solutions after implementation • Evaluating and test software solutions and the procedures used to verify that programs function according to user requirements and conform to establishment guidelines: writing, reviewing, and verifying quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently • Preparing test cases trough data/preconditions, executing tests, validating and reporting results. • Reviews software specifications to determine if it will perform according to user requests and conform to company and customer guidelines • User Acceptance Testing: developing UAT strategies, implementing UAT plans. Write documentation to describe program evaluation, testing and corrections. Keeping clients/user informed of progression with issues and provide follow up as necessary. Obtain validation/approval to go live. • Defect management and escalation of issues as necessary within the company, vendor or customer organizations • Maintain test environments up to date to maximize availability for testing and support purposes • Tracking problem resolution, maintain a log of faults and improvements. • Contributing to the design and implementation of IT standard testing, operating procedures and customer service guidelines. • Recommends program improvements or corrections to developer, not only to fix issues, but to overall improve usability, performance or adherence to standards Show less

Senior IT Business Analyst

• Jan 2009 - Aug 2009

Globalwebtek C.A.: An IT Consulting firm expert in eBusiness solutions and Web strategies for IT projects; In charge of the eBusiness Solutions Department and reporting directly to the CEO. Responsibilities: Managing a team of 15 developers and two leaders. Define and implement strategic IT plans using roadmaps. Tailor solutions to the client needs and their business requirements. Provide accurate and timely updates on project progress for all stakeholders. Highlight project risks with appropriate alleviation measures. Design highly specialized software features for Web solutions using approved standards (MSF 4.0, UML, xP, Enterprise design patters, Business Process Modeling Notation (BPMN)). Ensure best practice and quality by controlling software engineering for Web projects through all the SDLC. Show less

Senior IT Business Analyst

• Aug 2007 - Jan 2009

Coral Vision C.A.: An IT Consulting firm expert in CRM and ERP solutions for medium to large-size corporations; In charge of the Oil Industry Department and reporting directly to the CEO. Responsibilities: Managing a team of 12 developers and three leaders. Prepare and review business requirements. Design and planning specialized software features for Web solutions. Provide accurate and timely updates on project progress to all stakeholders. Coach, mentor and support development of IT Projects as well as define, and implement project plans for multi-stream projects. Motivate and coordinate project teams. Highlight project risks with appropriate alleviation measures. Controlling Web projects through all the SDLC ensuring quality. Conducting internal quality software audits. Design Web and SOA solutions using standards (MSF 4.0, UML, xP, Enterprise design patters, BPMN). Show less

IT Senior Consultant / Business Analyst

• Mar 2005 - Aug 2007

Manapro C.A: An IT Consulting firm and Microsoft Partner expert in Internet Solutions; Designing and planning software engineering for Telecom Web projects through the full SDLC ensuring high quality. Writing and maintaining CMMI / ISO 9000 / MSF 4.0 documents for IT projects: Optimization of development process and application source code.Conducting internal and external software quality audits.Preparing business cases for testing and developing.Develop testing strategies.Evaluation of new technologies and tools. Show less

IT Senior Project Leader

• Jun 1998 - Feb 2005

Manapro C.A.: An IT Consulting firm and Microsoft Partner expert in Internet Solutions; Product modeling for internet service provider projects: scoping, resource estimations, analysis and requirements definition using CMMI / ISO 9000 / MSF.Defining coding standards and guidelines (MSF, UML).Providing, manipulating and integrating data (MSSQL Databases). TECHS & TOOLS SUMMARY Programming Languages: ASP.Net, VB.Net, C#, Classic ASP, Visual Basic 6.0, HTML, DHTML, XML, JavaScript, VBScript.Operating Systems: Windows XP, Windows 2000/2003.Databases: MSSQL Server 7.0/2000 (Installation, configuration and administration), ADO.Tools: MS Visual Studio .Net, Advance MS Office skills (Project, Word, Excel, MS Visio). Standards/Methodologies: MSF, BPMN, CMMI, ISO 9001, Agile, xP, ScrumOthers: COM+, DCOM, ActiveX, AJAX, Web Services, WSDL, Web application development, UML and enterprise design patterns. Show less

IT Project Leader

• Jun 1998 - Feb 2005

Manapro C.A.: An IT Consulting firm and Microsoft Partner expert in Internet Solutions; Product modeling for internet service provider projects: scoping, resource estimations, analysis and requirements definition using CMMI / ISO 9000 / MSF.Defining coding standards and guidelines (MSF, UML).Providing, manipulating and integrating data (MSSQL Databases). TECHS & TOOLS SUMMARY Programming Languages: ASP.Net, VB.Net, C#, Classic ASP, Visual Basic 6.0, HTML, DHTML, XML, JavaScript, VBScript.Operating Systems: Windows XP, Windows 2000/2003.Databases: MSSQL Server 7.0/2000 (Installation, configuration and administration), ADO.Tools: MS Visual Studio .Net, Advance MS Office skills (Project, Word, Excel, MS Visio). Standards/Methodologies: MSF, BPMN, CMMI, ISO 9001, Agile, xP, ScrumOthers: COM+, DCOM, ActiveX, AJAX, Web Services, WSDL, Web application development, UML and enterprise design patterns. Show less