Experience

Akar Inti Enterprise

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Settlement Lead

  • Aug 2022 - Present

  • Timely monitoring and process all settlements transaction reports within pre-set standardized turnaround times and ensure SLAs are complied with • Communicate regularly with Finance team and Operations team in regards of settlement reports and information regarding payments • Prepare all necessary filing and maintain transactions listing regularly for monthly closings and year-end audit • Creating requirement for automation reconciliation project • Creating requirement for system enhancement projects to built the degree of operational automation • Work with business partners and Technology to onboard new partner or client • Created and develop SOP and Working Instraction. • Recommend, implement and maintain process improvements for reconciliation and another finance process • Monitoring Bank Transactions and it reconciliation • Ensure day-to-day Finance and Settlement Operations run smoothly • Work closely with other department and partner/client to ensure all process run smoothly • Work closely with Bankers and Auditor • Participating in ISO 27001 certification Show less



DANA Indonesia

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Fund Associate

  • May 2019 - Jul 2022

  • Perform daily reconciliation covering transaction Bank and Biller account reconciliation to ensure that committed payments are correctly settled while consistently reflecting on the general ledger. • Support funds operations functions include remittance, charge back and customer refund. • Work independently with financial institutions, payment companies, corporates and banks to investigate and resolve settlement discrepancies. • Gain a deep understanding of the current reconciliation processes, and update these procedures based on the latest end-to-end processes and services. • Monitor reconciliation results and manage discrepancy aging for financial loss prevention and fraud detection to avoid potential complaints from customers/partners. • Ensure that all transaction data & reconcile process are appropriate and correct, to support accounting monthly closing • Data analyst reports (Daily, weekly and monthly) for all payment partner • Prepare all settlement process (Analyst transaction) daily and monthly • Liaise with internal teams to support customer inquiries and customer complaints resolution. • Work with business partners and Technology to onboard new payment channels. • Participate in system enhancement projects to continue improving the degree of operational automation. • Continue to improve on control points to reduce operational error while ensuring the process established is in compliance with country regulation. • Develop SOP and Working Instraction. • Provide advice, assistance and guidance to other division if necessary. • Investigate anomalies in our transaction and logged data throughout customer journey. Show less



Tokopedia

• Indonesia
• Technology, Information and Internet
• 700 & Above Employee

• • Jan 2017 - Apr 2019

  - Respond to incoming email.- Financial recapitulation.- Quality control on daily transaction.- Avoid abuser and intentional actions by people who commit fraud to obtain unfair or illegal profits.- Teaching new member in my division.- Reconcile and maintain balance sheet accounts.- Monitor and resolve bank issues including fee anomalies and check differences account/bank reconciliations.- Provide advice, assistance and guidance to other division if necessary.- Investigate anomalies in our transaction and logged data throughout customer journey- Create and develop SOP- Disseminating SOP to operational sites- Review and analyze SOP implementation Show less

• • Jan 2015 - Dec 2016

  - Infiltrate fund verification from any banks that cooperate with Tokopedia.- Follow up constraint payment.- Process user's fund withdrawal.- Handling complaints.- Respond to incoming email.- Financial recapitulation.- Quality control on daily transaction.- Teaching new member in my division.- Reconcile and maintain balance sheet accounts.- Monitor and resolve bank issues including fee anomalies and check differences account/bank reconciliations.- Provide advice, assistance and guidance to other division if necessary.- Investigate anomalies in our transaction and logged data throughout customer journey Show less



PT Bank Danamon Indonesia, Tbk.

• Indonesia
• Banking
• 700 & Above Employee

• Frontliner Departemen

  • Mar 2013 - Dec 2014

  Handling money transaction, handling all complaints, handling saving account opening, giving banking solutions, solving problems, promoting the company and their products to customers. Handling money transaction, handling all complaints, handling saving account opening, giving banking solutions, solving problems, promoting the company and their products to customers.