Experience

United Workers

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Office Manager

  • Jul 2015 - Present

  Organize and maintain office operations and procedures. Design and maintain filing systems. Scheduling and keeping records of expenditures. Follow up calls and thank you letters to monthly sustainers and volunteers. Provides administrative support to staff projects as requested. Keep track of all hours reported by staff and manage the payroll process. Create and present financial reports. Organize logistics for events and meetings Organize and maintain office operations and procedures. Design and maintain filing systems. Scheduling and keeping records of expenditures. Follow up calls and thank you letters to monthly sustainers and volunteers. Provides administrative support to staff projects as requested. Keep track of all hours reported by staff and manage the payroll process. Create and present financial reports. Organize logistics for events and meetings



Windsor Hills Elementary/ Middle School

• Baltimore, Maryland Area

• IEP Office Assistant

  • Oct 2013 - Jan 2014

  Worked directly under IEP Chair assisting in the productivity of the office. Answered and managed incoming and outgoing calls while recording accurate messages. Distributed employee notices around the office. Filed IEPs with or without BIPs. Participated in monthly meetings while accurately recording the minutes. Created numerous templates using Microsoft Office programs. Worked directly under IEP Chair assisting in the productivity of the office. Answered and managed incoming and outgoing calls while recording accurate messages. Distributed employee notices around the office. Filed IEPs with or without BIPs. Participated in monthly meetings while accurately recording the minutes. Created numerous templates using Microsoft Office programs.



The Childrens Place

• Sales Associate

  • 2012 - 2013

  Greeted customers entering the store to ascertain what each customer wanted or needed. Answered product questions with up to date knowledge of sales and store promotions. Maintained cleanliness and presentation of stockroom and sales floor. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Greeted customers entering the store to ascertain what each customer wanted or needed. Answered product questions with up to date knowledge of sales and store promotions. Maintained cleanliness and presentation of stockroom and sales floor. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2009 - Mar 2010

  Set appropriate follow ups to customers to ensure the complete satisfaction of Verizon Wireless clientele. Answered an average of 96 calls per day, addressing customers inquiries, solving problems, and providing new product information. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Set appropriate follow ups to customers to ensure the complete satisfaction of Verizon Wireless clientele. Answered an average of 96 calls per day, addressing customers inquiries, solving problems, and providing new product information. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.