Experience

Keys of Italy

• Italy
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservations Agent - Travel designer

  • Apr 2022 - Present

  Respond to reservation requests from guests, travel agents, and referral networks made through various communication platforms. Ensure that reservation hotlines are attended to at all times to meet daily business needs, and be responsible for creating, updating, and maintaining the reservation records promptly in accordance with guests' booking confirmations. ◆ Demonstrate Initiative and Enterprising Behaviours ◆ Solve Problems and Make Decisions at Operations Level Customer Experience ◆ Contribute to Customer Service over Various Platforms ◆ Handle Guests'/Customers' Concerns and Feedback ◆ Project a Positive and Professional Image ◆ Promote Tourism ◆ Provide Go-the-Extra-Mile Service ◆ Quotation for private groups ◆ Multi days planning ◆ Product development Show less



arenatours.com

• Spain
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Luxury Travel Planner

  • Jun 2021 - Present

  B2C; Planning ad hoc luxury journey for private client. Perform various tasks during and following consultation with a client, such as setting an itinerary, booking flights, transportation, activities, all with the focus on making the trip go as smoothly as possible. Cooperating with clients to determine their own needs and accordingly to them, advising appropriate luxury destination, travel dates, accommodation. B2C; Planning ad hoc luxury journey for private client. Perform various tasks during and following consultation with a client, such as setting an itinerary, booking flights, transportation, activities, all with the focus on making the trip go as smoothly as possible. Cooperating with clients to determine their own needs and accordingly to them, advising appropriate luxury destination, travel dates, accommodation.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Account Specialist

  • Jan 2020 - Apr 2022

  -POC of QUALITY AUDIT project; Listened, reviewed and provided feedback on how improve the CS service for an huge amount of Italian and English calls. -Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement -Primary interface between Amazon and Accounts selling through Amazon platform, proactively fixing their issues and assisting them in developing their e-commerce business -Responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud, an advocate for the perfect Seller interaction, while following Seller Performance policy to help mitigate risk to the buyer experience and Amazon -Address chronic system issues, provide process improvements, develop internal documentation -Buddy support for New hires Show less



Airbnb

• United States
• Software Development
• 700 & Above Employee

• • Oct 2019 - Feb 2020

• • May 2019 - Oct 2019

  Case manager for the resolutions team specialized in critical thinking, advance research and solving urgent travel issues.Knowledge and implementation of company policies with a focus on mediation and resolution of complex cases.Trip specialist for Airbnb curated homes. Highly-trained travel support to Airbnb customers and Superhost. Handling bookings such as pre-approval, confirmation, cancellations, alteration and accommodation. Target drove, with strong abilities to handle principal duty: User's complaints, Monetary problems (payment, payout coupon), complaints and last minute rebookings. Mediating personality disputes and claims between Host and Guest.Very good to solve the problem and make the user happy! Show less

• • Mar 2019 - May 2019

  Part of global specialists Team with responsibility task of providing assistance to users who travel with Airbnb. Education, guidance and support on the use of Airbnb platform and tools.Key Accomplishments:• Resolved customer complaints while identifying problems and taking appropriate corrective actions.• Proven flexibility to work in an ever-changing environment with modern technologies• Proven communication skills aimed at understanding customer needs and providing assistance even an adverse situation. Show less



The Bryson Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist front desk

  • Aug 2018 - Mar 2019

  Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries Reply emails - answering inquiries Calculate quotes for clients according to the company’s price list Create, complete and send invoices Create new observations and double check the ones came through OTA- TO -GDS and so on. Ascertain customers’ needs and wants; recommend items that match customer needs Monitor, record and balance petty cash payments Early, late and nights shift Show less



AuPairWorld

• Germany
• Individual and Family Services
• 700 & Above Employee

• Au pair

  • Oct 2017 - Jul 2018

  Looking after 3 amazing English kids, spending my days with a different family, with another culture, improving my English, shearing and living my life with them. I choose the family via www.aupairworld.com Looking after 3 amazing English kids, spending my days with a different family, with another culture, improving my English, shearing and living my life with them. I choose the family via www.aupairworld.com



Hotel Tiffany

• Germany
• Hospitality
• 1 - 100 Employee

• Receptionist front desk

  • Apr 2017 - Sep 2017

  Guest reception and relation, move up customer`s needs, booking rooms, administrative and management part drafting in the account, hospitality. Guest reception and relation, move up customer`s needs, booking rooms, administrative and management part drafting in the account, hospitality.



Oneroad17

• United Arab Emirates
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Hostess,Promoter Congress/Event

  • Jan 2014 - Mar 2017

  Promotion of company's given products, Assist the congress customers inquiries, Give information to the customers and buyer of the event, I've been working Work in many different congress and event in Emilia Romagna Promotion of company's given products, Assist the congress customers inquiries, Give information to the customers and buyer of the event, I've been working Work in many different congress and event in Emilia Romagna



Adria Congrex s.r.l

• University Internship

  • Oct 2016 - Nov 2016

  Using computer media Booking hotel Planning the logistics Stipulate contracts between hotels and agencies Managing requests for Business Meetings and Event Using computer media Booking hotel Planning the logistics Stipulate contracts between hotels and agencies Managing requests for Business Meetings and Event



IL GRUPPO VORWERK

• Sales/ Procciatrice d'affari

  • Apr 2013 - Aug 2013

  Sales Mapping of the territory, search for new customers and retention of those already acquired. The following work gave me the importance of segmentation and analysis of the needs of the customers, the different sales strategies and the truthfulness of the interlocutor. Sales Mapping of the territory, search for new customers and retention of those already acquired. The following work gave me the importance of segmentation and analysis of the needs of the customers, the different sales strategies and the truthfulness of the interlocutor.



Il Mercato Hotel & Spa

• Guest Relations

  • Jan 2013 - Mar 2013

  Public and guest relations. Reception service. The point of contact between guest and Hotel management always in constant relationship with the customer. Developed skills: solve customer problems within a hotel and improved the ability to analyze every single word listened accurately. Public and guest relations. Reception service. The point of contact between guest and Hotel management always in constant relationship with the customer. Developed skills: solve customer problems within a hotel and improved the ability to analyze every single word listened accurately.



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Animators

  • Sep 2012 - Jan 2013

  P.R, Cabaret organizer, sport and events manager. Skills acquired and developed: -being able to smile ALWAYS, -give the best to the people even in stressful conditions, -go ahead despite the many vicissitudes, -focus on the main goal P.R, Cabaret organizer, sport and events manager. Skills acquired and developed: -being able to smile ALWAYS, -give the best to the people even in stressful conditions, -go ahead despite the many vicissitudes, -focus on the main goal