Experience

ROCKWOOL Italia

• Italy
• Building Materials
• 1 - 100 Employee

• Customer Service Advisor

  • Dec 2019 - Present

  Managing the markets included in the LAT area (Italy, Spain/Portugal, France). Managing the whole order flow, from order entry to delivery, including invoicing and issuing of credit notes. Use of SAP. Complaint and claim handling. Developing a close relationship with customers, encouraging them to continue a long-term partnership adding value to the business; follow up on new projects and leads; detecting opportunities and approaching customers. Preparing quotations based on price lists and agreements with Sales. Dealing with Production and Logistics in various contries(Spain, France, Dennmark, Hungary, Czech Republic, Netherlands, Germany). Thorough knowledge of the product and providing customers with technical advice. Sending customers different kinds of documents and certificates. Updating and mantaining CRM system. Show less



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Logistic/Customer Service

  • Jul 2019 - Nov 2019

  Assisting libraries and private language schools via phone and ticketing system. Dealing with enquiries concerning orders and distribution. Use of the company database (Oracle) and ticketing system (Kayako). Assisting libraries and private language schools via phone and ticketing system. Dealing with enquiries concerning orders and distribution. Use of the company database (Oracle) and ticketing system (Kayako).



Oxford Limited (University of Oxford)

• Oxford, UK

• Admin and Operations Assistant/Customer Service Assistant

  • Jan 2016 - Feb 2019

  Fulfilment of orders through the company e-commerce website www.oushop.com. -Picking and packing orders. -Booking deliveries. -Liaising with courier and postal services. -Taking phone orders. -Processing returns. -Responding to Customer Service enquiries by telephone and email. -Performing stock checks and stock counting. - Assisting in maintaining stock levels up to date. - Assisting with the website maintenance. -Contacts with suppliers (face to face, by telephone and email). - Administrative tasks: use of the company database Sage200. -Management of the General Office Administration such as office supplies. -Financial tasks: processing invoices and new products on Sage. -Events Organisation (Graduation Ceremonies July 2016, Freshers’ Fair September 2016). -Product Development. -Occasional support to the Shop during the busiest time of the year: front and back office. Show less



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Data Entry Administrator

  • Sep 2015 - Dec 2015

  Data entry and administrative tasks: use of the company database (CRM). Data entry and administrative tasks: use of the company database (CRM).



Hertford College, University of Oxford

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Development Assistant

  • Mar 2015 - Jul 2015

  Data entry and administrative tasks: use of the University database (IRIS DONOR STRATEGY). Data entry and administrative tasks: use of the University database (IRIS DONOR STRATEGY).



Macdonald Randolph Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Aug 2014 - Jan 2015

  - Dealing with guests (face to face, on telephone, by e mail). - Check in- check out, stay in. - Issue of receipts and invoices. - Hotel reservations. - Dealing with complaints. - Administrative tasks: use of the hotel management software (OPERA). - Dealing with guests (face to face, on telephone, by e mail). - Check in- check out, stay in. - Issue of receipts and invoices. - Hotel reservations. - Dealing with complaints. - Administrative tasks: use of the hotel management software (OPERA).



EF Education First

• Switzerland
• Education Management
• 700 & Above Employee

• Accommodation Assistant

  • Jun 2014 - Aug 2014

  - Stage. - Communicating with host families. - Communicating with sales offices worldwide. - Occasionally visiting new host families to check suitability. - Administrative tasks: use of the company database (ELEKTRA), assisting with allocation of students to appropriate accommodation, keeping files. - Residence tasks (check in, check out, nightly curfew checks for under 18s, room checks, organisation and supervision of campus evening activities). - Occasional academic tasks: clerical duties, supervision of exams. Show less

• Customer Support Assistant

  • Mar 2014 - Jun 2014

  - Stage. - Dealing with customers: face to face, by telephone and e-mail.- Administrative tasks: use of the company database (ELEKTRA), dealing with bookings, assisting with registration of new students on arrival, filing paperwork, distributing daily post, preparing and distributing weekly student evaluations to school staff, communicating with sales offices worldwide.- Residence tasks (check in, check out, nightly curfew checks for under 18s, room checks, organisation and supervision of campus evening activities). - Occasional academic tasks: clerical duties, supervision of exams. - Supervision of excursions. Show less



Global Legal Group

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Administration/Events Organisation

  • Sep 2013 - Nov 2013

  - Stage - Administrative tasks: use of the company database (CRM). - Dealing with customers: by telephone and e-mail. - Market research. - Keeping files. - Events organisation (CDR Conference 2013). - Stage - Administrative tasks: use of the company database (CRM). - Dealing with customers: by telephone and e-mail. - Market research. - Keeping files. - Events organisation (CDR Conference 2013).



DECUMANI HOTEL DE CHARME

• Italy
• Hospitality
• 1 - 100 Employee

• Receptionist (Front Office-Back Office)

  • May 2012 - Jan 2013

  - Stage - Dealing with guests: face to face, by telephone and e-mail. - Check in, check out, stay in. - Issue of receipts and invoices. - Hotel reservations (by telephone, online). - Keeping files. - Administrative tasks: use of the hotel management software (WINALB); managing and monitoring of the extranet of the Internet Distribution Systems (IDS) and wholesalers, especially with the insertion of rates, promotions and stop sale; compilation of contracts with IDS, wholesalers, Tour Operators, Travel Agencies and statistic analytics in cooperation with the Business Management. Show less