Experience

Opal Collection

• Hospitality
• 1 - 100 Employee

• Group Reservations Coordinator

  • Mar 2020 - Present

  Responsible for handling the day to day operations of on property reservations. Proficient in outlook answering emails from guests, travel agents, wholesalers and other departments in the resort. Coordinator for groups coming to the Resort and ensuring all reservations are made before arrival as well as answering any questions the group contacts may have on the resort upon making contact and reviewing their contract with them. Great at time management of checking all reservations that require deposits as well as other tasks in between answering calls for guests with questions and booking new reservations. Show less



Sabre Hospitality Solutions

• Orlando, Florida, United States

• Senior Reservations Coordinator

  • Jun 2018 - Feb 2020

  Assisted guests in making reservations over the phone for 2 months. Joined Data Team in October 2018 and assisted guest with inquiries sent by email, assisted the hotel clients with reservation and wholesale bookings, rooming list, travel agent and guest bookings. Assisted in training other agents on Data Entry team, and assisted the voice team with questions related to reservations and correct procedures as per the clients requirements. Would assist in overseeing the team and handling request from the clients in the supervisors absence. Have also taken escalation calls of upset guest or reservation related issues. Worked closely with the sales teams of SH Hotels and Resorts. Show less



CapTel Service Specialists

• United States
• 100 - 200 Employee

• Captioning Assistant

  • May 2017 - Jun 2018

  Providing captioning services for Captel Phone services for hearing impaired through voice and typing text in a call center environment. Proficient in typing and speaking clearly to provide captions accurately. Providing captioning services for Captel Phone services for hearing impaired through voice and typing text in a call center environment. Proficient in typing and speaking clearly to provide captions accurately.



Direct Auto Insurance

• United States
• Insurance
• 500 - 600 Employee

• Claims Adjuster

  • Jun 2013 - Jan 2017

  I was first a Claims representative then was promoted to Claims Adjuster. I have experience in customer service building rapport with customers, efficiency is helping resolve customer concerns in a timely manner. I also did clerical work such as paper claims assigning to various adjusters, reviewing weekly billing information assist in the legal claims by helping them set up send it filed claims, and going through a mail inbox. I am great at muti tasking for I had to do that to be successful at my job. Administrative work is what I did doing several given tasks throughout the day. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • May 2007 - Jun 2013

  I was a crew member right out of High School and within 2 years time was promoted first to Area Manager then Shift Manager which i held for 4 years. I was in charge of running shift making planners, keeping the store in a neat clean manner, and assisting with customer needs. I also had to cash out drawers and count the safe at the end of each shift. I was a crew trainer and have taken classes in hospitality for management and customer service as well as helped several employees train to become managers. Show less