Experience

Maternity leave

• Financial Services
• 300 - 400 Employee

• On Leave

  • Jan 2020 - Present



Sofitel

• France
• Hospitality
• 700 & Above Employee

• • May 2018 - Present

  • Conducting internal trainings for ~200 employees (service culture, problem resolution and orientation).• Framing and following up the Accor Academy training plan according to the personal yearly evaluations.• Organizing job specific trainings while keeping contact with external companies.• Elaborating and keeping track of the training budget.• Being part of the organization of the Talent and Culture related events for the employees. (Family Day,Christmas Party, etc.)• In charge of Guest Experience related tasks mentioned below till January 2019. Show less

• • Sep 2015 - Apr 2018

  • Coordinating and checking the implementation of the guest experience related Sofitel Brand Standards.• Supervising departmental self-assessments.• Making action plans based on the quality audits with the management team.• Preparing statistics, analysis’ about guest satisfaction.• Presenting results and areas for improvement to the management team and the hotel team.• Monitoring, reporting and answering guest reviews (online and internal survey).• Being key player in projects and initiatives to improve employee satisfaction.• Daily assistance to the General Manager. Show less

• • Jul 2012 - Aug 2015

  • Supporting the daily work of the General Manager both within the hotel and in his additional regionalrole (Eastern Europe).• Managing the agenda; creating reports, making travel arrangements.• Conducting researches and producing confidential PIP presentations for development projects.

• • Aug 2011 - Jul 2012

  Keeping guest contacts, treating VIP clients, providing personalized service, handling guest requests & priorities.



Thanos Hotels & Resorts

• Cyprus
• Hospitality
• 100 - 200 Employee

• Restaurant Hostess, Waitress

  • Mar 2010 - Nov 2010



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Human Resources Trainee

  • Aug 2008 - Aug 2009