ILDA CASEY
Events Coordinator and Operations at Troys Hospitality- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Spanish Full professional proficiency
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Italian Limited working proficiency
Topline Score
Bio
Stephanie Cassimatis, PMP®
I have had the privilege of working with Ilda; she is an outstanding and compassionate individual. Ilda consistently demonstrated exceptional leadership qualities and a genuine concern for the well-being of her team members. An asset to any team!
Anita Fuentes
Ilda started off as my direct manager when we worked together at Tour East Australia. Although my trajectory within the company changed, I continued to have dealing with her on a daily basis. Ilda is the epitome of a worker that gives 100% if not more every time she walked into the office, rain, hail or shine. She is committed, loyal, honest and throughout her career has not only built strong lasting professional relationships with stakeholders, but also personal friendships with them. Every clients that she looked after was treated like family, always going above and beyond for them. She is dedicated to her craft and always amazed me at her ability to problem solve even the toughest of issues. Her knowledge and skill set made her a valuable asset to our company
Genevieve Matthews
Ilda Is a very determined and passionate professional who will go above and beyond for her clients and customers. She’s highly knowledgeable and focused on delivering quality outcomes for team, business and clients alike.
Stephanie Cassimatis, PMP®
I have had the privilege of working with Ilda; she is an outstanding and compassionate individual. Ilda consistently demonstrated exceptional leadership qualities and a genuine concern for the well-being of her team members. An asset to any team!
Anita Fuentes
Ilda started off as my direct manager when we worked together at Tour East Australia. Although my trajectory within the company changed, I continued to have dealing with her on a daily basis. Ilda is the epitome of a worker that gives 100% if not more every time she walked into the office, rain, hail or shine. She is committed, loyal, honest and throughout her career has not only built strong lasting professional relationships with stakeholders, but also personal friendships with them. Every clients that she looked after was treated like family, always going above and beyond for them. She is dedicated to her craft and always amazed me at her ability to problem solve even the toughest of issues. Her knowledge and skill set made her a valuable asset to our company
Genevieve Matthews
Ilda Is a very determined and passionate professional who will go above and beyond for her clients and customers. She’s highly knowledgeable and focused on delivering quality outcomes for team, business and clients alike.
Stephanie Cassimatis, PMP®
I have had the privilege of working with Ilda; she is an outstanding and compassionate individual. Ilda consistently demonstrated exceptional leadership qualities and a genuine concern for the well-being of her team members. An asset to any team!
Anita Fuentes
Ilda started off as my direct manager when we worked together at Tour East Australia. Although my trajectory within the company changed, I continued to have dealing with her on a daily basis. Ilda is the epitome of a worker that gives 100% if not more every time she walked into the office, rain, hail or shine. She is committed, loyal, honest and throughout her career has not only built strong lasting professional relationships with stakeholders, but also personal friendships with them. Every clients that she looked after was treated like family, always going above and beyond for them. She is dedicated to her craft and always amazed me at her ability to problem solve even the toughest of issues. Her knowledge and skill set made her a valuable asset to our company
Genevieve Matthews
Ilda Is a very determined and passionate professional who will go above and beyond for her clients and customers. She’s highly knowledgeable and focused on delivering quality outcomes for team, business and clients alike.
Stephanie Cassimatis, PMP®
I have had the privilege of working with Ilda; she is an outstanding and compassionate individual. Ilda consistently demonstrated exceptional leadership qualities and a genuine concern for the well-being of her team members. An asset to any team!
Anita Fuentes
Ilda started off as my direct manager when we worked together at Tour East Australia. Although my trajectory within the company changed, I continued to have dealing with her on a daily basis. Ilda is the epitome of a worker that gives 100% if not more every time she walked into the office, rain, hail or shine. She is committed, loyal, honest and throughout her career has not only built strong lasting professional relationships with stakeholders, but also personal friendships with them. Every clients that she looked after was treated like family, always going above and beyond for them. She is dedicated to her craft and always amazed me at her ability to problem solve even the toughest of issues. Her knowledge and skill set made her a valuable asset to our company
Genevieve Matthews
Ilda Is a very determined and passionate professional who will go above and beyond for her clients and customers. She’s highly knowledgeable and focused on delivering quality outcomes for team, business and clients alike.
Experience
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Troys Hospitality
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Australia
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Hospitality
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1 - 100 Employee
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Events Coordinator and Operations
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May 2019 - Present
● Assisted the events manager in organizing internal and external events, managing bookings, venue arrangements, and payments. ● Handled high-volume workflows delivering VIP experiences. ● Amplified event visibility through diverse social media channels. ● Furnished logistical and administrative aid in event orchestration. ● Oversaw reservations, venue coordination, and financial settlements. ● Played a role in creative brainstorming and decision processes. ● Served as an alternate liaison for event and meeting inquiries. ● Undertook various event responsibilities, like overseeing guest registrations and supporting attendees. ● Seamlessly managed the orchestration and wrap-up of events, ensuring brand elements were always in place. ● Handled extensive operations to ensure premium experiences for VIP guests Show less
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FIFA Women's World Cup Australia & New Zealand 2023™
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Australia
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Spectator Sports
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300 - 400 Employee
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Deputy Manager Operations
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Jul 2023 - Aug 2023
● Orchestrated VIP hotel operations, ensuring exceptional guest service and compliance with FWWC2023 guidelines. ● Proficient in incident management, handling issues diplomatically to uphold guest satisfaction. ● Collaborated seamlessly with cross-functional teams, including Security, Transport, Team Services, and Competitions. ● Managed staff rosters and acted as a shift manager during the FIFA Women’s Football World Cup 2023. ● Orchestrated VIP hotel operations, ensuring exceptional guest service and compliance with FWWC2023 guidelines. ● Proficient in incident management, handling issues diplomatically to uphold guest satisfaction. ● Collaborated seamlessly with cross-functional teams, including Security, Transport, Team Services, and Competitions. ● Managed staff rosters and acted as a shift manager during the FIFA Women’s Football World Cup 2023.
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JTB /TourEast Australia
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Sydney, New South Wales, Australia
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Business Development Manager
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Dec 2013 - Jan 2023
● Successfully managed high-value contracts and actively participated in trade shows and business meetings. ● Oversaw key contracts, guiding policies, and ensuring stakeholder account compliance. ● Crafted precise budget forecasts while optimizing conversion metrics. ● Engaged in various trade exhibitions, corporate sessions, and educational workshops globally. ● Streamlined and enhanced back-office administrative systems. ● Fostered synergy by working with diverse departments and promoting a collaborative atmosphere. ● Guided and mentored team members, bolstering team unity. ● Spearheaded event organization, partnering with both internal and third-party stakeholders. ● Championed company values and represented the brand during various engagements, even beyond regular hours. Show less
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The AOT Group
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Australia
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Travel Arrangements
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1 - 100 Employee
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Account Manager
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Apr 2002 - Nov 2013
• Cultivated and maintained long-term relationships with domestic and international customers. • Developed trusted advisor relationships with key accounts and ensured the successful delivery of solutions. • Stayed updated with industry knowledge and explored opportunities to add value. • Delivered top-tier client support across multiple communication touchpoints. • Established and fortified rapport with pivotal accounts, influential stakeholders, and senior endorsers. • Transparently relayed initiative updates to all involved parties. • Tracked and anticipated primary account indicators. • Upheld a commendable brand image through proactive leadership and forward-thinking solutions. Show less
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Thomas Cook Group plc
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Travel Arrangements
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700 & Above Employee
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Account Executive
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Feb 1997 - Jan 2002
● Managed travel arrangements for large-scale events, including the Sydney Olympic Games and Rugby World Cup. ● Orchestrated travel logistics for major events, notably the Sydney Olympic Games and Rugby World Cup. ● Liaised with team leads, reservation agencies, accommodations, and event organizers for seamless coordination. ● Managed the intricate logistics during group expeditions. ● Administered budget adherence and optimized cost efficiency. ● Accompanied travel groups over extended durations, highlighting meticulous planning and strong relationship-building prowess. Show less
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Education
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FAAP - Fundação Armando Alvares Penteado
Bachelor of Arts - BA
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