Project Manager

• Jun 2021 - Present

Delivery Lead

• Aug 2019 - Jun 2021

Delivery Lead in the Originations (International) team at HSBC directly accountable for delivery of digital products into the market. Focusing on opening corridors between different countries. Responsible for optimising digital teams’ velocity and release activities by relentlessly championing agile/lean working practices, persistently driving blockers and impediments to a resolution and managing stakeholders at multiple levels. • Led multiple large, highly visible, enterprise-level projects consisting of multiple cross-functional teams using lean/agile methodology in a fast-paced environment that crossed multiple business divisions, requiring coordination within a large and complex / regulatory dependency network • Managed a team of three Agile Project Managers, supporting them to accelerate E2E delivery • Coached and supported people and teams both in the international team and wider Originations group including leading senior leadership retrospectives • Championed agile and lean principles to reduce the lead time of delivering products to markets while creating a culture of continuous improvement • Managed stakeholders’ expectations and working relationship with the teams with focus on transparency and collaboration • Supported the teams in driving transformation initiatives within the global digital organisation and local market • Drove the use of delivery metrics in the international team to identify and improve the flow of work from discovery through to launch Show less

Digital Programme Manager

• Oct 2016 - Nov 2018

Programme Manager for Digital Systems Education group at Macmillan Education. Responsible for delivery of the English language teaching portfolio of digital products. • Managing the planning and delivery of the portfolio to support the publishing plan • Recruitment and management of a delivery team (Project managers and PMO) • Building and maintaining a strong relationship with offshore technical delivery teams • Setting delivery and reporting standards with the third-party technical team and ensuring their resource and schedule planning aligned with the product roadmap and budget • Working closely with the product team to deliver the roadmap and maximise the value of a fixed budget and hard deadlines • Keeping senior stakeholders informed on project status, managing expectations in the business and ensuring transparent communication from the delivery team • Implementing project reporting systems • Budget and resource management • Setting up third line support and maintenance processes for digital systems • Provide support and mentoring to the project management team Show less

Digital Programme Manager

• Dec 2015 - Aug 2016

Onshore digital programme manager for HCL. Onsite responsibility to set up and initiate a digital transformation for a major sports company. • Managing the planning, setup and process for a large-scale offshore development team • Programme planning • Client and internal reporting including budget tracking and risk management • Facilitating the communication between onshore design teams and offshore technical delivery • Senior stakeholder management Onshore digital programme manager for HCL. Onsite responsibility to set up and initiate a digital transformation for a major sports company. • Managing the planning, setup and process for a large-scale offshore development team • Programme planning • Client and internal reporting including budget tracking and risk management • Facilitating the communication between onshore design teams and offshore technical delivery • Senior stakeholder management

Digital Project Manager

• Apr 2015 - Oct 2015

Senior Project Manager on a customer-facing e-commerce website for a startup initiative in the De Beers group. • Requirements gathering • Multiple third-party and offshore supplier management in a complex environment • Supplier / solution selection • Implemented controls and processes to manage an existing maintenance pipeline of work and programme delivery • Implementation of an EPiServer and MS Dynamics solution Senior Project Manager on a customer-facing e-commerce website for a startup initiative in the De Beers group. • Requirements gathering • Multiple third-party and offshore supplier management in a complex environment • Supplier / solution selection • Implemented controls and processes to manage an existing maintenance pipeline of work and programme delivery • Implementation of an EPiServer and MS Dynamics solution

Digital Programme Manager

• Apr 2013 - Mar 2015

Brought two high profile projects back on track by implementing rescue processes, improving communication throughout the teams and managing expectations with senior stakeholders. Used the successful launch of these projects as a platform to restructure both the delivery method and team structure to ensure that future projects are delivered on time and budget. Successfully planned and managed the digital transformation of the programme office in a large media organisation. Improved governance of project costs and schedules, enabling the company to be flexible and agile enough to re-prioritise development to support changing commercial requirements. • Senior stakeholder management in a complex high-pressure environment Planning, resourcing and budgeting of digital programme (£1.2 million +) to launch six major brands including Heatworld and Grazia • Programme governance including project lifecycle management and budgetary controls • Implementing an Agile process and championing it throughout the organisation • Recruitment and mentoring of a team of 4 project managers. • Digital transformation of programme office Show less

Senior Project Manager

• Nov 2012 - Mar 2013

Provided consultancy to a CDS in implementing Agile so they could align their processes with new guidelines from their public sector client that required a proven and robust Agile process on a significant contract. The process was embraced both by the agency and client and delivered a successful framework for future projects within the agency. • Process design and implementation • Mentoring and training internal teams • Liaising with clients to align internal delivery methods with external governance requirements Show less

Project Manager

• Jun 2012 - Nov 2012

Senior digital project manager on the Fiat Automobiles Group account. Responsible for the delivery of the used vehicle locator web application and dealer back office systems. • Planning and delivery of full application rebuild • Ensuring clear and regular communications throughout the organisation and across the two development sites • Responsible for project budget, ensuring accurate time tracking and cost control Senior digital project manager on the Fiat Automobiles Group account. Responsible for the delivery of the used vehicle locator web application and dealer back office systems. • Planning and delivery of full application rebuild • Ensuring clear and regular communications throughout the organisation and across the two development sites • Responsible for project budget, ensuring accurate time tracking and cost control

Senior Project Manager

• Oct 2011 - Jun 2012

Senior project manager on the VW and Diageo accounts for Tribal DDB • Responsible for delivery of multiple projects, including a major site redesign and A/B testing platform, for website modifications • Management of internal and third-party technical and creative teams • Managed the design and delivery of the new model landing page for VW • Senior project manager on the discovery phase of the Guinness museum interactive experience. Senior project manager on the VW and Diageo accounts for Tribal DDB • Responsible for delivery of multiple projects, including a major site redesign and A/B testing platform, for website modifications • Management of internal and third-party technical and creative teams • Managed the design and delivery of the new model landing page for VW • Senior project manager on the discovery phase of the Guinness museum interactive experience.

Project Lead

• Jun 2011 - Sep 2011

Project lead responsible for the 'Renew' phase II content project for Ford Motor Company. Set up processes and systems to deliver personalised customer experience for Ford at auto shows. • Project planning and scheduling • Implementation of an iterative development process • Budget and status reporting to senior stakeholders Project lead responsible for the 'Renew' phase II content project for Ford Motor Company. Set up processes and systems to deliver personalised customer experience for Ford at auto shows. • Project planning and scheduling • Implementation of an iterative development process • Budget and status reporting to senior stakeholders

Senior Producer

• Mar 2011 - Jun 2011

Senior Producer/Project Manager on the Unilever Flora account responsible for the delivery of global projects including the upgrade and localisation of the Flora heart age web tool across international markets. • Management of both internal and offshore development teams • Requirements analysis, estimates and creating statements of work • Reporting project status, risk analysis and budget/spend to both to the client and internal management Senior Producer/Project Manager on the Unilever Flora account responsible for the delivery of global projects including the upgrade and localisation of the Flora heart age web tool across international markets. • Management of both internal and offshore development teams • Requirements analysis, estimates and creating statements of work • Reporting project status, risk analysis and budget/spend to both to the client and internal management

Project Manager

• May 2010 - Dec 2010

Project manager responsible for the delivery of data migration and image processing projects. • Full project life cycle management on a time critical delivery schedule • Managing transfer of sensitive data and security protocols • The successful delivery of a commercial image conversion and resale project worth 3.5 million pounds. • Large-scale data/process transfer from external supplier to internal systems that saved client 750k per annum Project manager responsible for the delivery of data migration and image processing projects. • Full project life cycle management on a time critical delivery schedule • Managing transfer of sensitive data and security protocols • The successful delivery of a commercial image conversion and resale project worth 3.5 million pounds. • Large-scale data/process transfer from external supplier to internal systems that saved client 750k per annum

Project Manager

• Oct 2008 - Apr 2010

Senior project manager on all the software development projects (£1 Million +) for the Darwin Centre programme at the Natural History Museum. These projects delivered an internationally acclaimed interactive experience in the Darwin Centre Cocoon building, David Attenborough film studio and online for the museum's new social networking website. • Responsible for the delivery of the NaturePlus project for the new Darwin centre providing a personalised online experience for visitors both online and on site • Production of the David Attenborough interactive film with Augmented Reality • Supplier selection for the museum's picture library e-commerce site redesign • Third-party supplier management and facilitation / conflict resolution between third-party suppliers and internal stakeholders Show less

Developer / Web Project Manager and Consultant

• 2002 - May 2008

(Contract) Managed multiple simultaneous implementations of high profile web sites for the Schlumberger consultancy at BP and British Gas including enterprise bespoke content management system system. (Contract) Managed multiple simultaneous implementations of high profile web sites for the Schlumberger consultancy at BP and British Gas including enterprise bespoke content management system system.

Senior Internet Developer & Project Manager

• 2000 - 2002

New Media Developer

• 1999 - 2000

Analyst Programmer

• 1993 - 1999