Professional Freelancer

• Mar 2018 - Present

Responsible for the care of all stock.Ability to identify problems, demonstrate the use of initiative and implement appropriate solutions, managing all deadlines.Accepting incoming goods, packing/unpacking items.Checking stock in and out, using in-house workflow software.Accurate recording of the receipt, storage and use of all samples using in-house workflow software. Responsible for the care of all stock.Ability to identify problems, demonstrate the use of initiative and implement appropriate solutions, managing all deadlines.Accepting incoming goods, packing/unpacking items.Checking stock in and out, using in-house workflow software.Accurate recording of the receipt, storage and use of all samples using in-house workflow software.

Assistant Store Manager

• Sep 2018 - Aug 2019

Store Manager

• Jul 2017 - Feb 2018

Achieve targets in Sales, Expense and Inventory Management. Act as a role model to reinforce Customer Service guidelines to store team.Train and develop the team ensuring individuals have a clear understanding of the goals and objectives.Lead and motivate the teamEnsure the Visual presentation and merchandising of the Store is consistent with Company standards.Oversee physical Store Operations including Maintenance to ensure the environment meets Health & Safety and Company Standards.Identify objectives and set priorities to meet short and long term goals, delegating responsibilities to the Store team where appropriate.Ensure Store Administration is delivered in an accurate and timely manner.Communicate with Store manager when appropriate to seek advice or approval in making decisions. Point of contact for 3 London stores. Recruiting. Managing a team 70 people performing customer service and product training as well as executing seasonal trends Maximizing sales by analyzing the reports. Supervising accurate stock rotation and replenishment. Store opening and closing, cashing up tills and banking. Accurate recording of stock movement. Dealing with customer queries and complaints

Concession Manager

• Apr 2017 - Jul 2017

Visual Merchandiser

• Mar 2016 - Apr 2017

Concession Manager

• 2014 - Mar 2016

Responsible for up to 4 different stores across the London area including the flagship store, Jovonna concession in Topshop Oxford Circus. Gained experience in all aspects of retail store management and was able to combine creative and artistic strengths with administration skills.Selected Responsibilities• Assess current trends in the performance of styles to help decisions about new collections and provide advice to customers.• Lead point of contact in store for customer complaints and any service issues.• Created new visual merchandising and display strategies to maximise sales.• Provided excellent customer service to all customers. Using a friendly, helpful, engaging and knowledgable approach.• Scheduled and managed multiple stock deliveries and returns• Tracked and monitored performance of stores and individual products against targets• Responsible for online sales channels, organising orders and returns.

Assistant Manager

• Jun 2012 - May 2014