Experience

Vacanze col Cuore

• Italy
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Hospitality Manager

  • May 2021 - Present

  Coordinate and organize reception, housekeeping and animation team. Responsible for overseeing and executing all guest services and ensuring that all the company standards and procedures are followed. Oversee day to day activities and guide the team, ensuring it follows all the best practices and mantains high level services. Respond to request or complaints made by guests in a professional and polite manner to guarantee customer satisfaction. Train staff and manage team schedule and monitor/assist phone/mail activities Perform daily checks and inspections of public areas, accomodations, external areas and back office ensuring general cleaning. Work closely with maintenance team by reporting all work orders in case of missing or damaged equipment. Act as a liaison between all departments (on site/headquarter). Purchase requests, mantain correct inventory of all items. Be responsible of the Restaurant department during F&B Coordinator absence. Show less



ITS Turismo e Beni Culturali Puglia

• Italy
• Higher Education
• 1 - 100 Employee

• Training Specialist

  • Jan 2020 - Dec 2021

  Partnership with Costa Crociere Delivering training activities to future onboard Hospitality Operators with the aim to engage people in the learning process, develop crew competences and soft skills in accordance to company procedures and goals. Partnership with Costa Crociere Delivering training activities to future onboard Hospitality Operators with the aim to engage people in the learning process, develop crew competences and soft skills in accordance to company procedures and goals.



Costa Crociere S.p.A.

• Italy
• Travel Arrangements
• 700 & Above Employee

• • Jan 2020 - Dec 2021

  Delivering training activities to future onboard Hospitality Operators with the aim to engage people in the learning process, develop crew competences and soft skills in accordance to company procedures and goals.

• • Jan 2018 - Dec 2019

  Front and back office coordination and organization. Leading and training the team. Supporting the Manager.Dealing with international guests and crew on a daily basis.Customer service, complaint management, problem solving, team work. Multicultural environment, language knowledge, multitasking.

• • Jul 2015 - Jan 2018

  Working onboard cruise ships, covering 2 different roles:- Customer care (receptionist - complaint management - problem solving);- Hotel Director Secretary (general manager assistant).

• • Sep 2011 - Jul 2015

  Working onboard cruise ships, covering 3 different roles:- Customer care (receptionist - complaint management - problem solving);- Cashier Operator (administration - payment issues - money exchange);- Hotel Director Secretary (general manager assistant).



ACT - Accademia Creativa Turismo

• Italy
• Professional Training and Coaching
• 1 - 100 Employee

• Training Specialist

  • Oct 2018 - Nov 2018

  Training future hospitality leaders during a tourism management master career, preparing students for future success, showing them some business opportunities in the cruise industry. Training future hospitality leaders during a tourism management master career, preparing students for future success, showing them some business opportunities in the cruise industry.



Island Pub

• Varallo Pombia

• Cocktail Waitress

  • Feb 2011 - Jun 2011

  Hostess and Cocktail Waitress Hostess and Cocktail Waitress



Studio Associato Obezzi

• Italy
• Accounting
• 1 - 100 Employee

• Office Employee

  • Jan 2011 - Jun 2011

  Mansioni amministrative: protocollo, corrispondenza, pratiche d’ufficio. Adempimento delle misure di sicurezza per la normativa antiriciclaggio (identificazione e verifica dell’identità della clientela). Registrazione fatture e dichiarazioni di intento con il software Suite Multi. Compilazione e presentazione dei modelli Intrastat. Compilazione dei bilanci in formato XBRL. Mansioni amministrative: protocollo, corrispondenza, pratiche d’ufficio. Adempimento delle misure di sicurezza per la normativa antiriciclaggio (identificazione e verifica dell’identità della clientela). Registrazione fatture e dichiarazioni di intento con il software Suite Multi. Compilazione e presentazione dei modelli Intrastat. Compilazione dei bilanci in formato XBRL.



Ristorante Fragolino

• Suno

• Banquet Waitress

  • Aug 2010 - Jun 2011

  Welcoming guests. Assistance during banqueting and restaurant meals. Welcoming guests. Assistance during banqueting and restaurant meals.



AXA

• France
• Insurance
• 700 & Above Employee

• Agent

  • Apr 2010 - Jun 2011

  Contatti e incontri con i clienti potenziali e agenziali, analisi delle loro esigenze e guida nelle scelte di investimento. Consulenza completa sulle decisioni relative alla previdenza e alla protezione degli investimenti e del patrimonio. Proposte di prodotti adeguati alle esigenze di protezione del singolo, della famiglia e della casa, polizze auto, soluzioni ai rischi connessi agli eventi legati alla salute e alla non autosufficienza. Acquisizione nuovi clienti. Contatti e incontri con i clienti potenziali e agenziali, analisi delle loro esigenze e guida nelle scelte di investimento. Consulenza completa sulle decisioni relative alla previdenza e alla protezione degli investimenti e del patrimonio. Proposte di prodotti adeguati alle esigenze di protezione del singolo, della famiglia e della casa, polizze auto, soluzioni ai rischi connessi agli eventi legati alla salute e alla non autosufficienza. Acquisizione nuovi clienti.



ATL della Provincia di Novara

• Novara, Italia

• Internship Trainee

  • Jun 2006 - Sep 2006

  Front-office con invio di materiale promozionale tramite posta su richiesta dei turisti; mansioni amministrative (protocollo, corrispondenza, pratiche d’ufficio); presidio e creazione stand; collaborazione nella creazione e gestione degli eventi; predisposizione opuscoli, depliant e materiale informativo; gestione magazzino e controllo giacenze materiale promozionale. Front-office con invio di materiale promozionale tramite posta su richiesta dei turisti; mansioni amministrative (protocollo, corrispondenza, pratiche d’ufficio); presidio e creazione stand; collaborazione nella creazione e gestione degli eventi; predisposizione opuscoli, depliant e materiale informativo; gestione magazzino e controllo giacenze materiale promozionale.