Customer service executive

• Mar 2021 - Present

Traductrice et Interprète Français, Italien

• Dec 2019 - Present

- Traduction de manuels techniques - Interprète lors de meetings professionnelles en présentiel et en visioconférence - Traduction de manuels techniques - Interprète lors de meetings professionnelles en présentiel et en visioconférence

Administrative Office Assistant

• Aug 2017 - Aug 2018

Founder of Les Bons Plans d'Ila

• Jan 2016 - Jan 2017

Running an online business • Project Manager • Daily update of the website with the latest campaigns • Promoting brands and services on social media • Creating and sending a daily newsletter Running an online business • Project Manager • Daily update of the website with the latest campaigns • Promoting brands and services on social media • Creating and sending a daily newsletter

Italian Teacher

• May 2016 - Dec 2016

Teaching Italian to professionals of all levels on face-to-face courses. Providing individual and group training Assessment of trainees Teaching Italian to professionals of all levels on face-to-face courses. Providing individual and group training Assessment of trainees

Luxury e-commerce advisor

• May 2014 - Jan 2015

Customer Services Representative (French, English, Spanish, and Italian markets) • Taking care of customers’ orders and returns • Handling client relationships in accordance with the company procedures and policies • Providing technical support to customers experimenting problems while using the website • Provided ideas to improve internal communication within the department Customer Services Representative (French, English, Spanish, and Italian markets) • Taking care of customers’ orders and returns • Handling client relationships in accordance with the company procedures and policies • Providing technical support to customers experimenting problems while using the website • Provided ideas to improve internal communication within the department

E-commerce advisor

• Jun 2012 - Nov 2013

Customer Services Representative (English, Spanish, and Italian markets) • Responded to customer enquiries over the phone and email • In charge of liaising with logistic partner (DHL) through calls, emails, and daily report • Improving and developing the translation of the website from English into Italian Customer Services Representative (English, Spanish, and Italian markets) • Responded to customer enquiries over the phone and email • In charge of liaising with logistic partner (DHL) through calls, emails, and daily report • Improving and developing the translation of the website from English into Italian

E-commerce advisor

• Oct 2011 - Jun 2012

Customer Sales Support (English and Italian markets) • Responsible for the English and Italian sales of online products • Supported and assisted new and existing distributors with regards to technical and payment enquiries • Translated the content of the website from English into Italian Customer Sales Support (English and Italian markets) • Responsible for the English and Italian sales of online products • Supported and assisted new and existing distributors with regards to technical and payment enquiries • Translated the content of the website from English into Italian

Check-in agent

• Jan 2009 - Oct 2011

Airport Ground Employee • Greeted and checked-in airline passengers • Assisted passengers on arrival from domestic and international flights • Verified passenger documents, assisted unaccompanied minors Airport Ground Employee • Greeted and checked-in airline passengers • Assisted passengers on arrival from domestic and international flights • Verified passenger documents, assisted unaccompanied minors

Front Office Agent

• Jan 2009 - Dec 2009

Ensured high standard of hospitality and service were reached Checking guest in and out in a timely manner Computing bills and collecting payments Ensured high standard of hospitality and service were reached Checking guest in and out in a timely manner Computing bills and collecting payments

Travel Sales consultant

• Jun 2007 - Dec 2008

Planned and prepared tailored itineraries for customers (cruises, honeymoon travels, all-inclusive packages) Issued tickets, accommodation vouchers and all other relevant documentation Planned and prepared tailored itineraries for customers (cruises, honeymoon travels, all-inclusive packages) Issued tickets, accommodation vouchers and all other relevant documentation