Ilaria Antonelli
Customer service executive at VivaLing - Académie de langues en ligne.- Claim this Profile
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English Full professional proficiency
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Italian Native or bilingual proficiency
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French Full professional proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Credentials
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TOEIC
ETS GlobalFeb, 2017- Oct, 2024 -
Advanced Diploma in Digital Marketing
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Experience
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Customer service executive
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Mar 2021 - Present
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Auto entrepreneur
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Technology, Information and Internet
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700 & Above Employee
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Traductrice et Interprète Français, Italien
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Dec 2019 - Present
- Traduction de manuels techniques - Interprète lors de meetings professionnelles en présentiel et en visioconférence - Traduction de manuels techniques - Interprète lors de meetings professionnelles en présentiel et en visioconférence
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CCI Haute-Savoie
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France
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Government Administration
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1 - 100 Employee
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Administrative Office Assistant
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Aug 2017 - Aug 2018
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Founder of Les Bons Plans d'Ila
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Jan 2016 - Jan 2017
Running an online business • Project Manager • Daily update of the website with the latest campaigns • Promoting brands and services on social media • Creating and sending a daily newsletter Running an online business • Project Manager • Daily update of the website with the latest campaigns • Promoting brands and services on social media • Creating and sending a daily newsletter
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Italian Teacher
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May 2016 - Dec 2016
Teaching Italian to professionals of all levels on face-to-face courses. Providing individual and group training Assessment of trainees Teaching Italian to professionals of all levels on face-to-face courses. Providing individual and group training Assessment of trainees
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Christian Louboutin
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France
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Retail Apparel and Fashion
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700 & Above Employee
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Luxury e-commerce advisor
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May 2014 - Jan 2015
Customer Services Representative (French, English, Spanish, and Italian markets) • Taking care of customers’ orders and returns • Handling client relationships in accordance with the company procedures and policies • Providing technical support to customers experimenting problems while using the website • Provided ideas to improve internal communication within the department Customer Services Representative (French, English, Spanish, and Italian markets) • Taking care of customers’ orders and returns • Handling client relationships in accordance with the company procedures and policies • Providing technical support to customers experimenting problems while using the website • Provided ideas to improve internal communication within the department
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Superdry
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United Kingdom
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Retail Apparel and Fashion
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700 & Above Employee
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E-commerce advisor
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Jun 2012 - Nov 2013
Customer Services Representative (English, Spanish, and Italian markets) • Responded to customer enquiries over the phone and email • In charge of liaising with logistic partner (DHL) through calls, emails, and daily report • Improving and developing the translation of the website from English into Italian Customer Services Representative (English, Spanish, and Italian markets) • Responded to customer enquiries over the phone and email • In charge of liaising with logistic partner (DHL) through calls, emails, and daily report • Improving and developing the translation of the website from English into Italian
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PEMBURY TRADING LIMITED
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United Kingdom
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Retail
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1 - 100 Employee
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E-commerce advisor
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Oct 2011 - Jun 2012
Customer Sales Support (English and Italian markets) • Responsible for the English and Italian sales of online products • Supported and assisted new and existing distributors with regards to technical and payment enquiries • Translated the content of the website from English into Italian Customer Sales Support (English and Italian markets) • Responsible for the English and Italian sales of online products • Supported and assisted new and existing distributors with regards to technical and payment enquiries • Translated the content of the website from English into Italian
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Check-in agent
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Jan 2009 - Oct 2011
Airport Ground Employee • Greeted and checked-in airline passengers • Assisted passengers on arrival from domestic and international flights • Verified passenger documents, assisted unaccompanied minors Airport Ground Employee • Greeted and checked-in airline passengers • Assisted passengers on arrival from domestic and international flights • Verified passenger documents, assisted unaccompanied minors
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Radisson Blu
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Belgium
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Hospitality
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700 & Above Employee
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Front Office Agent
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Jan 2009 - Dec 2009
Ensured high standard of hospitality and service were reached Checking guest in and out in a timely manner Computing bills and collecting payments Ensured high standard of hospitality and service were reached Checking guest in and out in a timely manner Computing bills and collecting payments
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I viaggi di Sildan
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Italy
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Hospitality
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Travel Sales consultant
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Jun 2007 - Dec 2008
Planned and prepared tailored itineraries for customers (cruises, honeymoon travels, all-inclusive packages) Issued tickets, accommodation vouchers and all other relevant documentation Planned and prepared tailored itineraries for customers (cruises, honeymoon travels, all-inclusive packages) Issued tickets, accommodation vouchers and all other relevant documentation
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Education
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Università degli Studi di Roma Tre
Bachelor’s Degree, Foreign Languages, Literatures, and Linguistics