Experience

Handi Medical Supply, Inc

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Supervisor

  • Sep 2019 - Present

• Customer Service Lead

  • Nov 2014 - Present



ActivStyle

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Direct Marketing Service Lead

  • Mar 2011 - Oct 2014

  · Provides guidance, coaching and leadership to Direct Marketing Services staff by:o Monitoring workload and workflow to meet all deadlines, ensuring a balanced workload among team members.o Answering questions to help resolve issues.o Providing ongoing training and educational support to staff.o Leads the onboarding and training process for new employeeso Monitors the quantity and quality of customer phone calls· Anticipates patterns and generates new and innovative "root cause" solutions to complex problems.· Identifies opportunities to recognize employees and support the values and culture of the organization.· Identifies performance issues and reports concerns to the Supervisor.· Collaborates with other departments to identify opportunities to improve productivity throughout the business.· Provides input to the Supervisor, for employee reviews.· Performs other duties as necessary or as requested by Management