Ilana Glazenberg
Head of Operations at Temple Kol Ami- Claim this Profile
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Russian Professional working proficiency
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English Native or bilingual proficiency
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Bio
Jeff Ruby
Ilana is a consummate customer experience and operations leader driven toward excellence. She has the rare combination of being able to drive strategy, technology and execution to deliver a world-class customer experience and inspire a team to deliver at the highest level. Ilana focuses on designing, building and training scalable processes from the ground-up across high touch and smart touch platforms to deliver operational excellence with a natural instinct on the bottom line. As an entrepreneurial leader, she is comfortable in start-up environments as well as in mature service organizations and I think you'd be lucky to have her on your team as I was lucky to have her on mine. I would be happy to connect with you directly to share more about Ilana.
Edana Brown
I worked with Ilana on several call-centre projects at DATA; she is a real pro. She is strategic and resourceful, and does what's needed to get the job done. She also knows her customer well. Working with her to develop various marketing pieces -- i.e. call scripts, sell sheets, etc. -- I always noticed that she has a clear sense of what will best serve her customer. To round it all out, she's enthusiastic and easy-going. She'd be a great asset to any organization.
Jeff Ruby
Ilana is a consummate customer experience and operations leader driven toward excellence. She has the rare combination of being able to drive strategy, technology and execution to deliver a world-class customer experience and inspire a team to deliver at the highest level. Ilana focuses on designing, building and training scalable processes from the ground-up across high touch and smart touch platforms to deliver operational excellence with a natural instinct on the bottom line. As an entrepreneurial leader, she is comfortable in start-up environments as well as in mature service organizations and I think you'd be lucky to have her on your team as I was lucky to have her on mine. I would be happy to connect with you directly to share more about Ilana.
Edana Brown
I worked with Ilana on several call-centre projects at DATA; she is a real pro. She is strategic and resourceful, and does what's needed to get the job done. She also knows her customer well. Working with her to develop various marketing pieces -- i.e. call scripts, sell sheets, etc. -- I always noticed that she has a clear sense of what will best serve her customer. To round it all out, she's enthusiastic and easy-going. She'd be a great asset to any organization.
Jeff Ruby
Ilana is a consummate customer experience and operations leader driven toward excellence. She has the rare combination of being able to drive strategy, technology and execution to deliver a world-class customer experience and inspire a team to deliver at the highest level. Ilana focuses on designing, building and training scalable processes from the ground-up across high touch and smart touch platforms to deliver operational excellence with a natural instinct on the bottom line. As an entrepreneurial leader, she is comfortable in start-up environments as well as in mature service organizations and I think you'd be lucky to have her on your team as I was lucky to have her on mine. I would be happy to connect with you directly to share more about Ilana.
Edana Brown
I worked with Ilana on several call-centre projects at DATA; she is a real pro. She is strategic and resourceful, and does what's needed to get the job done. She also knows her customer well. Working with her to develop various marketing pieces -- i.e. call scripts, sell sheets, etc. -- I always noticed that she has a clear sense of what will best serve her customer. To round it all out, she's enthusiastic and easy-going. She'd be a great asset to any organization.
Jeff Ruby
Ilana is a consummate customer experience and operations leader driven toward excellence. She has the rare combination of being able to drive strategy, technology and execution to deliver a world-class customer experience and inspire a team to deliver at the highest level. Ilana focuses on designing, building and training scalable processes from the ground-up across high touch and smart touch platforms to deliver operational excellence with a natural instinct on the bottom line. As an entrepreneurial leader, she is comfortable in start-up environments as well as in mature service organizations and I think you'd be lucky to have her on your team as I was lucky to have her on mine. I would be happy to connect with you directly to share more about Ilana.
Edana Brown
I worked with Ilana on several call-centre projects at DATA; she is a real pro. She is strategic and resourceful, and does what's needed to get the job done. She also knows her customer well. Working with her to develop various marketing pieces -- i.e. call scripts, sell sheets, etc. -- I always noticed that she has a clear sense of what will best serve her customer. To round it all out, she's enthusiastic and easy-going. She'd be a great asset to any organization.
Experience
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Temple Kol Ami
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United States
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Religious Institutions
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1 - 100 Employee
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Head of Operations
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Jun 2022 - Present
A respected congregation serving southern York Region and Northern Toronto, Kol Ami is a family-oriented Reform Jewish community that values lifelong learning, spirited and musical prayer, Tikkun Olam (social action), and a meaningful, community-oriented Jewish life cycle. As Head of Operations, my focus is supporting programs run by volunteer committees, including Adult Education Committee, School Committee, Book Club, and Social Action Committee, organizing fundraising activities, and collaborating effectively with clergy, staff and senior lay leadership to organize and execute many initiatives that fuel congregational life. Show less
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doTERRA International LLC
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Network Marketing Professional and Founder of Deluxe Oil Essentials
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2017 - Present
An experienced Wellness Advocate with a demonstrated history of working in the health, wellness and fitness industry. I lead a team of amazing, motivated people empowering others to better health, wellness and financial freedom using Certified Pure Therapeutic Grade essential oils. If you would like to learn about essential oils or the doTERRA business opportunity, please reach out to me! An experienced Wellness Advocate with a demonstrated history of working in the health, wellness and fitness industry. I lead a team of amazing, motivated people empowering others to better health, wellness and financial freedom using Certified Pure Therapeutic Grade essential oils. If you would like to learn about essential oils or the doTERRA business opportunity, please reach out to me!
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Newtopia Inc.
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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Senior VP Operations & Client Experience
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Jan 2016 - Jul 2017
Newtopia is a personalized health company delivering highly personalized, targeted and sustainable disease prevention solutions aimed at reducing employer healthcare costs and helping employers realize a more productive and healthy workforce. As Head of Operations & Client Experience, I focus on short/long-term planning to develop and refine processes; ensure appropriate technologies, procedures, systems and staffing levels are in place and foster capability that can be scaled for future growth. I'm passionate about promoting a culture of continuous learning and quality improvement by developing key performance indicators and by conducting process improvement initiatives. Show less
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The FSA Group
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Canada
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Marketing and Advertising
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1 - 100 Employee
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Director, Contact Centre Services
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Oct 1999 - Aug 2015
My role involves managing key initiatives including analysis of key business indicators (KBI), scheduling complexities, service delivery issues, staff performance standards, client escalations as well as managing integration of new systems, technologies and service offerings. This is done by ensuring team members and processes are in place to meet all Key Performance Indicators (KPIs) including: set service levels; quality targets and standards. My role involves managing key initiatives including analysis of key business indicators (KBI), scheduling complexities, service delivery issues, staff performance standards, client escalations as well as managing integration of new systems, technologies and service offerings. This is done by ensuring team members and processes are in place to meet all Key Performance Indicators (KPIs) including: set service levels; quality targets and standards.
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Shaw Communications
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Canada
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Telecommunications
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700 & Above Employee
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Call Centre Manager
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1997 - 1999
As a key member of the management team, I was focused on optimizing productivity and creating excellence in customer service. I was accountable for the motivation, leadership and evaluation of the customer service team, and analysis of daily results. As a key member of the management team, I was focused on optimizing productivity and creating excellence in customer service. I was accountable for the motivation, leadership and evaluation of the customer service team, and analysis of daily results.
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Seroyal International
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Canada
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Wellness and Fitness Services
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1 - 100 Employee
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Product Trainer
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May 1995 - Apr 1997
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Education
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1992 - 1996
York University
BA, Kinesiology and Health Sciences -
1989 - 1991
Seneca College of Applied Arts and Technology
Diploma, Legal Assistant
Community
