Experience

Mint House

• United States
• Hospitality
• 100 - 200 Employee

• Senior Property Host

  • May 2023 - Present

• Hospitality Associate

  • Mar 2023 - May 2023



The Westin Poinsett Hotel

• Assistant Front Office Manager

  • Aug 2022 - Nov 2022

  Managed all operations of the Front Office including the front desk, PBX, bell stand, valet, concierge, and room service to ensure that all guests received the highest standard of customer service. I assisted with the training of new hires, administered performance reviews, and regularly performed different job roles when necessary to ensure optimal guest service. I documented and resolved customer complaints via email, phone, GSS survey responses, MVR survey responses, and face-to-face communications. I audited reservations for proper A/R account routing, discrepant charges, and contradictory bank activity, as well as processed credit card authorizations, applied advance deposits, and authorized refunds. I continuously analyzed and modified transient rooms inventory to surpass daily revenue goals. I authorized front desk agent commissions, PTO requests, finalized schedules, processed time clock edits, and oversaw vehicular damage claims. I effectively communicated with other departments to ensure proper execution of special events, group arrivals, and VIP guest requests. I also communicated regularly with corporate group contacts, travel agents, and VIP client managers to coordinate the successful execution of all requests, while continuously maintaining client confidentiality and protecting guest information. Show less

• Front Office Supervisor

  • Feb 2022 - Aug 2022

• Front Desk Agent

  • Oct 2021 - Feb 2022



White Duck Taco Shop-Airport Road

• Front of House Manager

  • May 2021 - Oct 2021

  •Visually redesigned food and drink menu to efficiently communicate all necessary information to patrons. •Developed a new employee aid worksheet to clearly communicate daily tasks and ensure job completion by all FOH staff.•Streamlined storage, accessibility, and rotation methods for FOH inventory.•Analyzed sales reports and met with vendors to assist in the deliberation of adding and removing menu items. •Temporarily assumed all Bar Manager duties during the transition of employees for this position.•Performed end-of-day administrative and accounting functions, such as: running reports and analyzing discrepancies, settling credit card batches, calculating split of employee tip pool, auditing cash drawers and depositing cash, and properly inspecting and securing the business for final nightly closure. •Exuded excellent customer service and built relationships with patrons.•Performed all FOH job duties, including: taking and delivering orders, running a POS system, handling cash and card payments, cleaning tables, and answering questions pertaining to the menu items, as well as the franchise and its history. •Learned the definition and limits of dietary restrictions, including: vegan, vegetarian, gluten-free, ketogenic, dairy intolerant, and various allergies. Show less

• Bartender / Server

  • Aug 2020 - May 2021



The Peddler Steakhouse

• Greenville, South Carolina, United States

• Bartender / Server

  • Dec 2018 - Mar 2020

  •Provided excellent customer service and used time management skills to properly execute a fine dining experience. •Demonstrated in-depth knowledge and understanding of all menu items •Developed new cocktail specials in order to generate sales for both the bar and dining room. •Educated and trained staff on sales techniques for existing menu items, seasonal cocktail suggestions, and rotating taps. •Performed nightly alcohol, dry stock, and special event inventory •Performed nightly closing managerial duties, as needed, including: analyzing sales reports, reconciling cash drawers, calculating split of employee tip pool, and confirming the completion of all closing FOH tasks. Show less