Experience

Sovatech Systems Inc.

• United States
• Software Development
• 1 - 100 Employee

• Quality Assurance Analyst

  • Jan 2020 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• D2 Japanese Customer Service Specialist(Japanese/English Bilingual)

  • Mar 2019 - Present

  Provide professional and enthusiastic customer service in fast pace on the virtual including calls, chats, emails and follow ups with costumers in need. Work with number of Amazon Device;Echo/Fire tablet/Fire TV/Fire TV sick/Kindle/Prime Video/Aamzon music and more. Job duties including troubleshooting for customers and work with each field's engineer teams to solve escalated issue by creating bug issue report/troubleshooting ticket using company's software system. Provide professional and enthusiastic customer service in fast pace on the virtual including calls, chats, emails and follow ups with costumers in need. Work with number of Amazon Device;Echo/Fire tablet/Fire TV/Fire TV sick/Kindle/Prime Video/Aamzon music and more. Job duties including troubleshooting for customers and work with each field's engineer teams to solve escalated issue by creating bug issue report/troubleshooting ticket using company's software system.



Acosta

• United States
• Retail
• 700 & Above Employee

• Merchandiser

  • Jul 2017 - Present

  Work with well known retail company named brand as P&G/Vera Bradley/Craftsman and more thorough Acosta as vendor/merchandiser. Job duties including make sure company merchandises are well organized in the order each companies requested. Communicating with the store management. Also maintain the condition/answering the questions each week on the company's software. Work with well known retail company named brand as P&G/Vera Bradley/Craftsman and more thorough Acosta as vendor/merchandiser. Job duties including make sure company merchandises are well organized in the order each companies requested. Communicating with the store management. Also maintain the condition/answering the questions each week on the company's software.



Linguistica International

• United States
• Translation and Localization
• 100 - 200 Employee

• Interpreter Japanes/English

  • Aug 2018 - Mar 2020



Wireless Advocates

• United States
• Wireless Services
• 700 & Above Employee

• Wireless Reprsentative

  • Aug 2018 - Feb 2019

  Provide professional and enthusiastic customer service to patrons, assisting and answering questions with customers choosing phone devices and related products. Worked with well known cellular company as Verizon/AT&T/T-Mobile. Job duties including data entry when new contract/existing account using the company software to activate. As well as troubleshooting for iOS/Android devices. Provide professional and enthusiastic customer service to patrons, assisting and answering questions with customers choosing phone devices and related products. Worked with well known cellular company as Verizon/AT&T/T-Mobile. Job duties including data entry when new contract/existing account using the company software to activate. As well as troubleshooting for iOS/Android devices.



ARMY & AIRFORCE EXCHANGE SERVICE - AAFES

• 700 & Above Employee

• Sales Associate

  • Feb 2004 - Jun 2005

  Provided customer service support to customers while choosing eyeglass lenses and frames Placed orders and tracked them using customer ticket ordering and invoice system. Entered customer information into customer database Provided a neat, clean service counter and office environment for customer use Completed purchase transactions Provided customer service support to customers while choosing eyeglass lenses and frames Placed orders and tracked them using customer ticket ordering and invoice system. Entered customer information into customer database Provided a neat, clean service counter and office environment for customer use Completed purchase transactions