Experience

Reliance Health

• United Kingdom
• Construction
• 1 - 100 Employee

• • Aug 2022 - Present

  • Trained and equipped team members with the necessary information and training to effectively participate in the team; correct inappropriate behaviour and below-par performance• Devise employee recognization program to reward team members with excellent performances quarterly.• Grew the percentage of all encounters rated excellent from 80% to 90% of all encounters in 3 months using tested customer service strategies• Conduct periodic quality checks to ensure adherence to company-accepted customer service practices, and devised strategies to improve the quality of customer service processes.• Promptly and appropriately resolved all issues escalated by channel members. Monitor escalated issues by liaising with appropriate team leads and managers to ensure proper closure. Show less

• • Sep 2021 - Jul 2022

  • Managed the shift schedule for accurate work appropriation.• Served as DOA for my manager and served as the first level escalation point for team members.

• • Sep 2020 - Sep 2021

  • Provide technical support to corporate/retail clients, distribution partners and healthcare providers to ensure a seamless encounter with services and products• Manage and update large clients and providers’ databases, identify and communicate with prospective clients and also assist in client account managementPage 2• Manage all outbound duties (Including all tickets raised to RCC, DCL, TDL, RFC requests, Requests from CRAs, Wellahealth requests, and Relarex pickup reminders) to ensure timely resolution and excellent customer experience• Generate daily reports detailing activities, clients’ complaints, feedback and suggestions to keep all entities well-informed. Show less


Hi-deal beauty supplies
• Sales Executive

  • Jun 2018 - Jun 2019