HR and Operations Officer

• Nov 2021 - Present

Employee Relations Assistant

• Jun 2021 - Nov 2021

• Initial contact for employee relation queries relating to attendance and disciplinaries.• Handle the Employee lifecycle advice looking at Maternity, Contract Changes• Build relationships and communicate with stakeholders with varying ability.• Updating Standard Operating Procedures in line with HR policy and procedure.• Managing customers and colleagues expectations in line with company standards.

Human Resources Administrator

• Aug 2019 - Nov 2021

• First point of contact for query resolution in person, by telephone or email• Responsible for the start of the employee lifecycle for the company• Draft and issue correspondence and documentation on behalf of the company• Create, maintain and maintain employee records on internal HR Systems• Conducting DBS and Right to Work checks whilst meeting Government requirements• Able to prioritise tasks based on the urgency and importance of the request

HR Administrator

• Mar 2019 - Jul 2019

• First point of contact for Triage query resolution in person, by telephone or email • HR Administration services such as Scanning, Filing, References, SARs • Escalate to colleagues for resolution based on query type of query • Reference HR and company policies to advise queries • Liaise with Payroll, Learning and Development, Recruitment and Resources with queries • First point of contact for Triage query resolution in person, by telephone or email • HR Administration services such as Scanning, Filing, References, SARs • Escalate to colleagues for resolution based on query type of query • Reference HR and company policies to advise queries • Liaise with Payroll, Learning and Development, Recruitment and Resources with queries

PPI Case Handler

• Oct 2018 - Mar 2019

• Conduct a thorough investigation into customer cases within a set deadline. • Liaise with customers and third parties regarding their complaint and resolution. • Ensuring queries from Claims companies are reviewed and resolved efficiently. • Reach a fair outcome on queries for all parties in accordance with FCA guidelines. • Providing detailed feedback on queries and solutions to stakeholders at all levels. • Conduct a thorough investigation into customer cases within a set deadline. • Liaise with customers and third parties regarding their complaint and resolution. • Ensuring queries from Claims companies are reviewed and resolved efficiently. • Reach a fair outcome on queries for all parties in accordance with FCA guidelines. • Providing detailed feedback on queries and solutions to stakeholders at all levels.

HR Intern

• Sep 2017 - Jun 2018

The purpose of the USAID Global Health Supply Chain Program–Procurement and Supply Management single award IDIQ contract is to ensure uninterrupted supplies of health commodities to prevent suffering, save lives, and create a brighter future for families around the world. The IDIQ has three task orders that directly support the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR), the President’s Malaria Initiative (PMI), and USAID’s family planning and reproductive health program. GHSC-PSM provides health commodity procurement services and systems strengthening technical assistance that address all elements of a comprehensive supply chain. All three task orders are implemented in Nigeria. My responsibilities include: • Organised and took part in conducting interviews for vacancies. • Coordinate Inductions from new hires regarding the organization and its departments. • Focus on ensuring customer and colleague journey with the business is successful. • Worked with various departments on vacancies, conduct appraisals and salary review. • In charge of the HR database and organization community database. Show less

Customer Service Officer

• Dec 2016 - Apr 2017

• Front facing service to customers and helping to meet their needs. • Digital Champion - Helping the community learn how to use IT and Software programs. • Help bring in new customers to the Council and introducing them to council services. • Managing council activities and supporting the local community. • Regular weekly update report on Customer activity within the Library. • Front facing service to customers and helping to meet their needs. • Digital Champion - Helping the community learn how to use IT and Software programs. • Help bring in new customers to the Council and introducing them to council services. • Managing council activities and supporting the local community. • Regular weekly update report on Customer activity within the Library.

Sales Assistant

• Mar 2013 - Jun 2016

Promoting sporting brand and fashion brand that the company offers relating to Liverpool Football Club Ensuring that customer satisfaction and working standards are met through the unison of product presentation and availability to customer awareness and assistance Helping new staff adjust to the work environment by training them Promoting sporting brand and fashion brand that the company offers relating to Liverpool Football Club Ensuring that customer satisfaction and working standards are met through the unison of product presentation and availability to customer awareness and assistance Helping new staff adjust to the work environment by training them

Volunteering intern

• Aug 2015 - Aug 2015

• Implement social media as a marketing forum to raise awareness of SDGs to the millennials and younger members of society. • Researched and wrote reports to raise understanding of the impact of moving from MDGs to SDGs. • Attended a conference regarding the moves from MDGs to SDGs and wrote a report outlining the content covered from what the SDGs are and how they will be achieved. • Implement social media as a marketing forum to raise awareness of SDGs to the millennials and younger members of society. • Researched and wrote reports to raise understanding of the impact of moving from MDGs to SDGs. • Attended a conference regarding the moves from MDGs to SDGs and wrote a report outlining the content covered from what the SDGs are and how they will be achieved.

Intern

• Aug 2014 - Sep 2014

• Researched and wrote reports on the agricultural market and how it has influenced business for farmers in Nigeria. • Created PowerPoint presentations explaining the importance of tools and allowing for easier access to these tools for farmers to grow their crops to boost the economy. • Assisted in the collection of questionnaires pertaining to the farmer’s standards of living and looking for ways in which it can be changed for the growth of the Nigeria. • Researched and wrote reports on the agricultural market and how it has influenced business for farmers in Nigeria. • Created PowerPoint presentations explaining the importance of tools and allowing for easier access to these tools for farmers to grow their crops to boost the economy. • Assisted in the collection of questionnaires pertaining to the farmer’s standards of living and looking for ways in which it can be changed for the growth of the Nigeria.

Intern

• May 2014 - May 2014

• Created Prezi presentation outlining how different football tours are designed based on the country being visited and the school/club going on tour. • Helped in moving to a new location which provided better space and a more efficient working environment to enable the start-up to grow. • Contact bus companies and accommodation companies for availability and prices for the tour duration, as well as contacting local football clubs for schedule availability. • Created Prezi presentation outlining how different football tours are designed based on the country being visited and the school/club going on tour. • Helped in moving to a new location which provided better space and a more efficient working environment to enable the start-up to grow. • Contact bus companies and accommodation companies for availability and prices for the tour duration, as well as contacting local football clubs for schedule availability.

Waiter

• Mar 2012 - Sep 2012

With the company working at different sporting events and arenas in the south of England Ascot Racecourse Wembley Football Stadium Olympic/Queen Elizabeth Park Waiter, ensuring food was prepared on time and served with precision; also assisting customers with any other information they required whilst at these events. Food Counter Clerk, working that different food stations on different days for the Olympics. This required handling the till and the food preparation, whilst ensuring great customer service. Show less