Experience

Field Museum

• United States
• Museums, Historical Sites, and Zoos
• 300 - 400 Employee

• Executive Vice President & COO

  • Mar 2023 - Present

  Chicago, Illinois, United States



California Academy of Sciences

• United States
• Museums, Historical Sites, and Zoos
• 400 - 500 Employee

• Chief Operating Officer and Head of Government Affairs

  • Feb 2018 - Mar 2023

  San Francisco, California, United States Ike also served as the institutional leader for government affairs. His primary role in this expanded responsibility is twofold: securing city funds and increasing the institution's influence in public policy matters related to organizational priorities.

• Chief Operating Officer

  • May 2015 - Feb 2018

  San Francisco, California, United States Ike leads the daily operations of the organization including information technology, engineering, public operations, security and safety, and external affairs. He oversees approximately 230 employees and an annual budget of $19MM as well as $28MM revenue intake. Ike also devotes much of his time cultivating relationships with trustees and major donors. Ike played a key role in raising $18mm for the Academy-for-All campaign for STEM education efforts. He is also the primary relationship… Show more Ike leads the daily operations of the organization including information technology, engineering, public operations, security and safety, and external affairs. He oversees approximately 230 employees and an annual budget of $19MM as well as $28MM revenue intake. Ike also devotes much of his time cultivating relationships with trustees and major donors. Ike played a key role in raising $18mm for the Academy-for-All campaign for STEM education efforts. He is also the primary relationship manager with city government, which represents the institution's single biggest "donor."

• General Manager

  • Oct 2012 - May 2015

  San Francisco Bay Area In October, 2012, Ike was given oversight of all operational areas of the Academy. Guest Experience, Security and Safety, Call Center, and all Building Operations are under Ike's purview. This includes managing over180 employees with an annual operating budget of $16MM as well as intake of $28MM in earned revenue. Operational oversight includes the Building Operations, Guest Experience, Security and Safety and Contact Center departments. Ike is also a primary liaison with elected and… Show more In October, 2012, Ike was given oversight of all operational areas of the Academy. Guest Experience, Security and Safety, Call Center, and all Building Operations are under Ike's purview. This includes managing over180 employees with an annual operating budget of $16MM as well as intake of $28MM in earned revenue. Operational oversight includes the Building Operations, Guest Experience, Security and Safety and Contact Center departments. Ike is also a primary liaison with elected and appointed public officials as well as key community groups and their leaders. To that end, Ike serves on local boards and councils in matters of public policy, tourism, and local business development.

• Director of Guest Operations

  • Sep 2010 - Oct 2012

  San Francisco, CA In 2009, Ike was also given oversight of security and safety for the California Academy of Sciences. This included all daily operational security concerns, clearances and access, hazardous materials handling, and emergency preparedness. Ike also led cross functional teams to recalibrate existing operations to maximize efficiency, reduce visitor wait times, and further raise satisfaction scores.

• Director of Guest Services - Opening Team

  • Mar 2008 - Sep 2010

  San Francisco, CA Ike came to San Francisco to help the Academy reopen to the public after a five year, $485MM build of this LEED double Platinum facility. He created from scratch an operation that handled 2.3mm visitors in the first 12 months and was instrumental in surpassing the national benchmark for customer satisfaction. He oversaw Guest Services and the Contact Center, developing all the standard operating guidelines for public-facing staff. Ike managed all aspects of the visitor experience including… Show more Ike came to San Francisco to help the Academy reopen to the public after a five year, $485MM build of this LEED double Platinum facility. He created from scratch an operation that handled 2.3mm visitors in the first 12 months and was instrumental in surpassing the national benchmark for customer satisfaction. He oversaw Guest Services and the Contact Center, developing all the standard operating guidelines for public-facing staff. Ike managed all aspects of the visitor experience including admissions, exhibit/attraction operations, call center, and public safety.



Museum of Science and Industry, Chicago

• United States
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Director of Guest Services

  • 2001 - 2007

  Ike was brought in to overhaul the guest services operation, increasing ticketing and exhibit efficiency and raising guest satisfaction. Ike established benchmarks and created an empowered staff team to evaluate and change all aspects of the public facing operation both in person and through the call center. Ike established new service standards coupled with a comprehensive employee reward and recognition that significantly increased guest satisfaction, especially during peak periods and… Show more Ike was brought in to overhaul the guest services operation, increasing ticketing and exhibit efficiency and raising guest satisfaction. Ike established benchmarks and created an empowered staff team to evaluate and change all aspects of the public facing operation both in person and through the call center. Ike established new service standards coupled with a comprehensive employee reward and recognition that significantly increased guest satisfaction, especially during peak periods and blockbuster temporary exhibits. Show less



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Assistant General Manager

  • Mar 1999 - Oct 2001

  DisneyQuest Chicago Oversaw attractions, ticketing, security, housekeeping, retail, and the Costumed Character Program. Specialized in reducing wait times and maximizing attractions through-put, using the Disney THRC (Theoretical Hourly Ride Capacity) and OHRC (Operational “) methodology.