Customer Success

• Jan 2022 - Present

Delivered customer success initiatives resulting in a 20% increase in customer retention. • Developed and implemented a customer success strategy that reduced customer onboarding time by 33%. • Established customer feedback loops that improved the customer experience and increased customer loyalty by 25%. • Created customer success campaigns that increased customer engagement by 35%. • Developed customer success playbooks that improved customer support efficiency by 45%. • Collaborated with cross-functional teams to streamline customer service processes, resulting in an average customer satisfaction rating of 4.8/5. Show less

Brand Manager

• Oct 2021 - Jan 2023

I develop our brand strategies, promote brand growth, and expansion. Analyze our brand positioning and customer insights. I help translate our brand elements into plans and go-to market strategies. I develop our brand strategies, promote brand growth, and expansion. Analyze our brand positioning and customer insights. I help translate our brand elements into plans and go-to market strategies.

Marketing Manager

• Nov 2021 - Jan 2022

I developed and implemented a successful integrated marketing strategy that increased web traffic by 40% and increased customer engagement by 50%. • Led the rebranding of an established product, resulting in an increase in sales of 20%. • Developed a comprehensive customer segmentation and targeting model that resulted in a 10% increase in customer conversion rate. • Established and maintained strong relationships with key influencers in the industry, resulting in increased awareness for the company’s products and services. I collaborated with the creative team to develop and launch an engaging new brand identity, resulting in a 7% increase in brand awareness. • Spearheaded the successful launch of two new product lines, resulting in an 11% boost in overall sales. • Led the development of a comprehensive customer loyalty program, resulting in a 17% increase in customer retention. • Successfully executed a major influencer marketing campaign, resulting in a 10% increase in website traffic from social media referrals. Show less

Growth Lead

• Feb 2021 - Nov 2021

I managed the entire life-cycle of talent development from the point of contact where I sell them the value of Data Analytics all through their learning phase to outsourcing them as talents to our network of Hiring Partners.With a core focus on the Nigerian market, I provided leadership to the execution of all projects within the Data School. My team built Africa's biggest learning program developing data talents for Industry 4.0

Growth Associate

• Jan 2021 - Feb 2021

Business Development Executive

• Feb 2020 - Sep 2020

Customer Service Representative

• Mar 2019 - Feb 2020