Experience

iPloy Staffing Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Authorization Specialist

  • Sep 2021 - Present

  My job is to monitor incoming patient orders and gathers information needed to complete the pre-authorization and scheduling of an order. I will evaluate portions to be paid by the customer as well as perform all insurance related assignments as instructed. We also provide durable medical equipment to the patients who are in need. Calling Dr's office to get updated face to face notes, prescription or certificate of medical necessity. My job is to monitor incoming patient orders and gathers information needed to complete the pre-authorization and scheduling of an order. I will evaluate portions to be paid by the customer as well as perform all insurance related assignments as instructed. We also provide durable medical equipment to the patients who are in need. Calling Dr's office to get updated face to face notes, prescription or certificate of medical necessity.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Retention Specialist

  • Mar 2021 - Sep 2021

  Worked on a BPO industry and was assigned as a Retention Specialist for 6months. My job was gathering information about customer complaints. Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions. Worked on a BPO industry and was assigned as a Retention Specialist for 6months. My job was gathering information about customer complaints. Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business. Meeting with the sales team to propose customer retention solutions.



Qualfon

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service and Technical Specialist

  • Jun 2019 - Mar 2021

  My skills was being sharpen for more than 2 years and up, and my duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers. Provide the best quality of service and at the same time resolving the issue of the customer in a timely manner. My skills was being sharpen for more than 2 years and up, and my duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers. Provide the best quality of service and at the same time resolving the issue of the customer in a timely manner.