Experience

Upscalix

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Jun 2023 - Present

  1. Gather, Analyze, and Prioritize the Client's Requirements and describe it into Business Requirement Documents and user stories in accordance with the Stakeholders. 2. Coordinate with Project Manager to create project scope and project plan. Also, coordinate with UI/UX Team to finalize the software prototype design. 3. Describe Business Processes and Technical Requirements for Developers and Testers to follow. 1. Gather, Analyze, and Prioritize the Client's Requirements and describe it into Business Requirement Documents and user stories in accordance with the Stakeholders. 2. Coordinate with Project Manager to create project scope and project plan. Also, coordinate with UI/UX Team to finalize the software prototype design. 3. Describe Business Processes and Technical Requirements for Developers and Testers to follow.



Sourci

• Australia
• International Trade and Development
• 1 - 100 Employee

• Business Analyst

  • Apr 2023 - Jun 2023

  1. Coordinate with Product Manager to create a project requirements and project plan. Also, coordinate with the developers team to create the tasks accordingly. 2. Create the project's workflow based on the business requirements. 3. Review and do manual testing for the features and workflows. 1. Coordinate with Product Manager to create a project requirements and project plan. Also, coordinate with the developers team to create the tasks accordingly. 2. Create the project's workflow based on the business requirements. 3. Review and do manual testing for the features and workflows.



Upscalix

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Specialist

  • Feb 2022 - Apr 2023

  1. Create detailed, comprehensive, and well-structured test plans and test cases. 2. Responsible for performing and ensuring a product or service quality, including reliability, usability, and performance. 3. Responsible for the project results of internal reporting from other departments. 1. Create detailed, comprehensive, and well-structured test plans and test cases. 2. Responsible for performing and ensuring a product or service quality, including reliability, usability, and performance. 3. Responsible for the project results of internal reporting from other departments.



OnyxCorp

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Representative

  • Dec 2021 - Jan 2022

  1. Generating a database of potential clients throughout the country that our company services.2. Responsible for creating and completing the candidate testing to find the issues.

• Technical Support Representative

  • Dec 2017 - Dec 2021

  1. Assisting customers through emails or tickets gateway.- Comprehend the reported issue and provide the steps to solve it.- Application troubleshoots.2. Software Test- Performing tests for the Beta version application and filing results documentation.



Tribun Network - KG Media

• Indonesia
• Media Production
• 400 - 500 Employee

• Account Executive

  • Jun 2017 - Nov 2017

  1. Establishing and maintaining connection with potential partners who are interested in either joining forces with the company or engaging in service bartering arrangements. 2. Responsible for presenting the benefits of joining or partnering with Tribun Jogja to potential clients. 3. Providing regular reports to the management on the progress of ongoing partnerships, analyzing their effectiveness, and suggesting improvements. 1. Establishing and maintaining connection with potential partners who are interested in either joining forces with the company or engaging in service bartering arrangements. 2. Responsible for presenting the benefits of joining or partnering with Tribun Jogja to potential clients. 3. Providing regular reports to the management on the progress of ongoing partnerships, analyzing their effectiveness, and suggesting improvements.



Sala View Hotel

• Surakarta, Indonesia

• Front Desk Staff

  • Feb 2017 - Apr 2017

  1. Responsible for providing excellent customer service to guest inquiries, requests, and complaints promptly and professionally. 2. Managing room reservations which includes processing guest registrations, verifying guest information, and assigning rooms based on availability and guest preferences. 3. Coordinating appointments with hotel management or other departments as needed. This may involve arranging meetings or handling guest requests for special services. 1. Responsible for providing excellent customer service to guest inquiries, requests, and complaints promptly and professionally. 2. Managing room reservations which includes processing guest registrations, verifying guest information, and assigning rooms based on availability and guest preferences. 3. Coordinating appointments with hotel management or other departments as needed. This may involve arranging meetings or handling guest requests for special services.



SCUTO YOGYAKARTA

• Indonesia
• Automotive
• 1 - 100 Employee

• Marketing Staff

  • Dec 2015 - Dec 2016

  1. Engaging with potential customers to introduce Scuto's products and services, including company’s branding, addressing customer inquiries, and negotiating deals to convert prospects into clients. 2. Responsible for supervising the mechanics' team includes reviewing their work, ensuring quality standards are met, and coordinating their tasks to meet customer demands. 1. Engaging with potential customers to introduce Scuto's products and services, including company’s branding, addressing customer inquiries, and negotiating deals to convert prospects into clients. 2. Responsible for supervising the mechanics' team includes reviewing their work, ensuring quality standards are met, and coordinating their tasks to meet customer demands.



Mandira Baruga Group

• Indonesia
• Hospitality
• 1 - 100 Employee

• Guest Relations Officer

  • Dec 2014 - Jul 2015

  Responsible for creating the reservations Ramayana Ballet performance and Dinner. Responsible for creating the reservations Ramayana Ballet performance and Dinner.