Commerce teacher

• Mar 2023 - Present

Classroom Teacher

• Sep 2022 - May 2023

VCE Business management VCE Business management

Data Analysis Virtual Learning Program

• Oct 2021 - Nov 2021

Participated in an automated virtual program where I learned and implemented the following with several mentors in the Data Analytics field. Learned how to determine a business problem Learned a number of data cleaning methods using Excel/Google Sheets Created Pivot Tables to show key insights within a dataset Learned basic functionality of Tableau and created data visualizations Earned a 'Critical thinker', 'On time', and 'Independent learner' Badge Participated in an automated virtual program where I learned and implemented the following with several mentors in the Data Analytics field. Learned how to determine a business problem Learned a number of data cleaning methods using Excel/Google Sheets Created Pivot Tables to show key insights within a dataset Learned basic functionality of Tableau and created data visualizations Earned a 'Critical thinker', 'On time', and 'Independent learner' Badge

Customer Service Supervisor

• Oct 2020 - Nov 2021

Application and Integration Developer

• Nov 2020 - Mar 2021

Effectively assisted with project management at multiple stages, including requirements gathering, documenting requirements, research, and testing Actively communicated with internal and external stakeholders and conducted interviews as necessary to understand current practices and determine possible areas for improvement Performed technical tasks such as creating business requirements documents, user training manuals and guides, and requirements traceability matrices Delivered written and verbal presentations to an organization’s leadership to communicate key findings and updates on business process adjustments Actively participated in team meetings and seminars for continuous learning improvement Show less

Assistant Manager

• Oct 2017 - Nov 2020

Strong customer service skills exhibited by a cheerful and helpful manner while greeting guests and preparing their orders regularly Ability to quickly learn as demonstrated by a complete understanding of menu items and explaining them to guests accurately Strong leadership ability gained from efficiently training and supervising a team of 8 to ensure that tasks are completed on time and according to safety laws Effectively performs light paperwork duties, makes weekly roasters and assists with product orders and inventory as needed Effectively resolves customer’s issues and complaints through email, phone or face to face conversations and report to manager as required Show less