Experience

The OMAR Group

• Nigeria
• Consumer Goods
• 1 - 100 Employee

• Special Assistant To Chief Executive Officer

  • Aug 2020 - Present

  • Responsible for overall administrative work, complex duties, and the handling of sensitive information • Collaborated effectively with admin teams, human resources, and the finance department on special projects. • Served as a professional representative of the CEO to executive clients, investors, and board members. • Detailed accurate meeting minutes promptly, collating and distributing to managers and directors. • Produced documents, updated spreadsheets, and crafted presentations with outstanding attention to detail. • Responded to emails and other correspondence, facilitating positive communication for enhanced business processes. • Organized international and domestic travel arrangements, including transportation and hotel stays. • Coordinated travel itineraries within budget for varying schedule needs. • Acted as a point of contact among executives, employees, clients, and other external partners. • Handled correspondence directed to managers in the organization. • Formatted information for internal and external communication - memos, emails, presentations, and reports. • Acted as an office manager by keeping up with office supply inventory and managing other clerical staff's performance. • Managed the welfare of all expatriate employees. • Racked daily expenses and prepared weekly, monthly, or quarterly reports. • Managed information flow in a timely and accurate manner and organized and maintained the office filling system • Managed executives' calendars and set up meetings. • Accurately reconciled and processed expense reports for employees. • Organized and coordinated meetings and conference calls with attendees.



French Ecole- Les Petits Genies

• Lekki phase 1, lagos Nigeria

• Customer Relations / Operations Manager

  • Oct 2017 - Jul 2020

  • Serve as point-person to office personnel with questions, concerns, and issues that may arise daily; I actively resolve any challenges faced by staff or clients by responding within 24hours • Accelerated the appointment system by incorporating an interactive calendar, resulting in hassle-free appointment logging • Prioritize appointment schedule to enhance efficiency and reduce wait time • Prepare monthly, quarterly, and annual cost analysis of expenditures and ensure appropriate recording • Cheerfully and professionally engaged current and prospective clients, educating them on why we are the preferred option of choice • This has led to an increased number of clients as I ensure my team and I follow through with each prospective client. • Identified and developed new business opportunities, expanding existing client bases by 75%. • Converted leads with a consultative sales approach. • Built and carefully managed loyal, profitable client bases. • Monitored metrics and developed actionable insights to improve efficiency and performance.



CFAO Motors Nigeria Ltd.

• Lagos

• Personal Assistant/ Administrative Manager Group CEO

  • Jan 2016 - Dec 2016

  Experience Summary on EA to Group CEO • Provided administrative and executive Assistance to the Group CEO. • Managed day-to-day processing and operations delivery, leading and motivating teams to deliver against KPIs. • Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity. • Provided exceptional support to managers and other departments, hence increasing the overall efficiency by 30%. • Coordinated team events at the best yet economical locations, created quotes, negotiated rates, and managed supplier relations to maintain adequate levels of quality supplies; thereby saving expenses by 30%. • Extensively facilitated international/national travel arrangements, including hotel, and prepared detailed agendas for all business travel. • Prepared PowerPoint presentations, Excel spreadsheet reports, and collated and distributed confidential reports. • Monitored multiple payment transactions ensuring compliance with internal standards and timelines. • Liaised directly with senior management, including directors, on completion of tasks requested by the Chairman/ CEO. • Screened and edited over 100+ company correspondence from the office of the Group CEO /Chairman before publication. • Collected regular customer and employee feedback, interpreting findings to enable corrective action.



Food Concepts PLC

• Nigeria
• Food and Beverage Services
• 700 & Above Employee

• Executive Assistant to the Group Managing Director

  • Jan 2011 - Dec 2015

  Job Responsibilities: • Be the gatekeeper of the CEO’s office and continually monitor the flow of information going in and out of the CEO’s office. • Manage CEO’s agenda & travel schedules and making sure meeting requests are thoroughly followed up.• Make sure that strategic projects and policies are followed up and completed in a timely manner ensuring high quality delivery. • Responsible to call for meetings upon request of the CEO in relation to personnel issues, company process or projects. • Oversees and follows-up with staff on the timely and quality execution of planned activities related to strategic projects and decisions taken by the CEO. • Reviews and comments on materials and documents related to the execution of high profile strategic projects and programs being presented to the CEO thus ensuring accuracy and quality. • Communicates messages in writing as well as in person from the CEO’s office to both internal staff and external high level officials and business executives; this includes but is not limited to e-mails, written correspondence, invitation letters, statements, memo’s, executive summaries, policy documents, minutes, PowerPoint presentations, executive summaries, etc. • Maintains accurate and up to date contact database and proper filing of project documents and communications. • Carry out research and relevant studies on specific topics related to business, policy and others as required and prepare reports on findings ;

• Administrative Oversight Functions:

  • Jan 2008 - Dec 2010

  Travel & Hotel Accommodation:•Collection, computing, processing and approval of Travel forms•Arrangement with Finance for payments•Liaising with the Travel Agent(s) for ticket bookings and issuance.•Confirmation of bookings made and amendment if any•Processing of Visa applications either directly with the embassy or through an Agent•Compilation of visa documents and other requirements*Arranging Hotel reservation for guests and staff from outside Lagos locations• Online checkin process including printing of boarding pass.Utility Bills Management:•Dstv, Water, Phcn, Telephone, & Waste Disposal•Collection of bills from Water Corporation, Collection and processing of Lawma bills from the Stores and processing same•Forwarding processed bills to various brands•Processing monthly Telephone bills and Diesel for Mgt staff on a monthly basis•Conversion of the payment cheques into drafts particularly the Phcn and Water bills•Making payments at the Banks or any designated area within the stipulated payment periodsImmigration and Protocols:•Processing of Visa documents from Vatad through "One Stop Company" •Compilation of all required documents including International Passport of the Expatriate, if already in the country and ordinary scanned copies for the Expatriates outside the country. •Processing of STR (Subject To Regularisation for Expatriates already on ground•Renewal of Expatriates Residence Permit on the expiry of the papers which are usually at different times. •Updating of monthly expatriates Returns•Processing of Re-entry Visas for travelling Quota Allocation through Vatad Solicitors. •Arrangement of Airport reception for guests and Top management staff Guest House Janitorial:•Processing of payment for guards` salaries, processing of payment for repairs to be carried out.• Direct furnishing and maintenance of company guest houses for expatriates as a cost saving measure for the group.

• Food Concepts Plc - Customer Service and Administrative Officer 2005 – 2007

  • Jul 2005 - Dec 2007

  Customer Service and Administrative Officer 2005 – 2007 (FC) Responsibilities:l• Maintain customer service levels according to FC standards.• Identify and apply critical thinking and problem-solving skills to customer problems whilst resolving the issues.• Coordinate janitorial and maintenance services.• Ensure a neat and orderly office environment. • Handle queries from the public and customers.• General administrative and clerical support.• Maintain appointment diary manually and electronically.• Schedule meetings, meeting facilities as needed, business as well as personal travel.• Prepare itinerary and trip file for business travel.• Update mail/phone directories as needed for interns and trainees. • Take initiative on requests and inquiries of administrative nature.



Food concepts (Chicken Republic)

• Victoria Island Lagos

• Shift Supervisor

  • Mar 2003 - Jun 2005

  Job summary: • Customer service – Assist team members in working with customers as they come in to the restaurant. Take customer orders and handle sales and purchases, issue or inquiry. Ensures issues are resolved. • Store maintenance – Ensures the quality of food and products are of standard. Ensure team member meet the safety and cleanliness standard of chicken republic. These include standard of the parking lot, the exterior building and the removal of trash. Check the qualify of restaurant’s equipment and ensure inventory level are being maintained. • Performs all POS duties , front and back of house functions including opening and closing procedures, coordinating with the corporate office as necessary • Establishes effective and positive communication amongst all team members. • Assist store manager in maintaining proper coverage and team member schedule ensuring that the store maintains customer service standards and team member adhere to meal. • Assist store manager and assistant manager in planning and executing all sales promotions effectively and efficiently.