Branch Manager

• Oct 2019 - Present

Business Unit Manager

• Aug 2019 - Sep 2019

Driving the business/ branch team sale’s target*Management of branch saving and loan portfolio*Management of branch human and material resources*Analyzing and investigating credit requests*Approval of Loan Request after analyzing and investigating.*Providing regular feedback to the credit manager, Head of Commercial Operation and the CEO on branch performance

Branch Head( Virtual Branch)

• Aug 2019 - Aug 2019

*Driving branch sale’s target*Management of branch saving and loan portfolio*Management of branch human and material resources*Analyzing and investigating credit requests*Providing regular feedback to the credit manager and the CEO on branch performance

Customer Relationship Supervisor

• Jul 2016 - May 2019

 Analyzing and investigating credit request files.  Controlling service delivery to individual customers by the team of client relation officers to ensure adherence to the objectives of the institution.  Providing technical supervision to client relation officers in the credit analysis process, relationship management and portfolio monitoring.  Identifying, assessing and constantly reporting credit risks: new risks, changes in legislation and policies that may increase the risk of non-repayment in the area under supervision.  Providing regular feedback to the Branch Manager on the performance of client relation officer under supervision. Show less

Customer Relationship Officer

• May 2014 - Aug 2016

• Customer management (Portfolio). • Marketing. • Analyzing and investigating credit request files. • Assessing the business activities of customers. • Proposing the credit amount. • Defending the files of deserving customers at the credit committee. • Following up on customers in arrears of payment. • Performing customer service duties. • Customer management (Portfolio). • Marketing. • Analyzing and investigating credit request files. • Assessing the business activities of customers. • Proposing the credit amount. • Defending the files of deserving customers at the credit committee. • Following up on customers in arrears of payment. • Performing customer service duties.

Direct Sales Executive

• Jul 2013 - May 2014

• Achieve the agreed individual sales target ensure compliance with the bank policies and procedures. • Promote bank retail products and service to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sale target. • Assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes. • Build and maintain effective business relationship with customers. • Achieve the agreed individual sales target ensure compliance with the bank policies and procedures. • Promote bank retail products and service to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sale target. • Assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes. • Build and maintain effective business relationship with customers.