Experience

Retail Ventures Inc

• Sales Assistant



Dana Group of Companies

• Nigeria

• Customer Care Executive

  • Jun 2014 - May 2015

   Received customer calls of requests for products and services, sold products by telephone, face to face and email  Ensured the orders are collected on daily basis and collect the payment details from purchasing customers  Maintained accurate records of all received calls and responses and ensured all reports was communicated to the relevant department or personnel  Conducted follow-up actions with customers in accordance with company policies and procedures and reported back to sales and marketing manager regarded the nature of the complaints and the measures to solved it  Ensured the stock are being delivered to the correct customer by giving them call back  Provided accurate information to sales representatives pertaining to scheme and promotions  Ensured all the tellers and cheques confirmation mail are being sent to: Head of Account Department; Head of Sales & Marketing Department for sales reconciliation  Prepared invoices for customers using Accounting Packing Tally. ERP 9  Ensured all new customer ledger creation mail are being sent to account department for creation whenever required Show less



Morrison’s Manufacturing Company

• United Kingdom

• Customer Service officer

  • Nov 2012 - Apr 2014

   Fielded customer complaints face to face, by telephone and email, remaining calm and courteous, satisfactorily resolving issues in a timely fashion or escalating as appropriate  Maintained meticulous records of all activities and responses and ensured all data was directed to the relevant personnel  Provided accurate information to customers pertaining to products and services including support and advice on using products or troubleshooting  Ensured all customer service representatives had up to date information on products and service  Monitored and evaluated performance of customer care services against company key performance indicators to ensure a quality experience, producing reports on findings and observations to the operations manager  Developed and implemented a direct communication protocol to feedback comments and recommendations to sales staff  Conducted follow-up actions with clients in accordance with company policies and procedures Show less