Experience

Upstage

• South Korea
• Software Development
• 1 - 100 Employee

• Product Manager

  • Jan 2023 - Present



Rakuten Symphony

• Japan
• Telecommunications
• 700 & Above Employee

• Product Manager

  • Dec 2020 - Dec 2022

  Product 1 • Envision product roadmap and endorse product strategies in consultation with Version 1 customer feedback and key metrics within the OKR framework • Conduct market research, quantitative and qualitative user research, and design usability test to validate hypotheses on the B2B and B2C markets and their business impacts • Evaluate new user segments, ideate pain points, iterate, and build personal cloud storage targeting B2B corporate users from the ground up Product 2 • Manage $2.4M project and define new strategy and product roadmaps to target 200K monthly users • Coordinate 10+ cross-functional teams dealing with development, UX/UI design and QA to ensure product vision, value and technical feasibility • Oversee product iterations by assigning tasks and validating improvements across the entire project in order to execute on global scale • Use internal and external resources to achieve objectives, develop detailed project schedules, and predict potential problems • Communicate progress on deliverables to relevant stakeholders via strategy updates and workflow adjustments Show less



Self-Employed

• United Kingdom
• Design Services
• 700 & Above Employee

• UX Consultant

  • Mar 2020 - Nov 2020

  • Implemented design solutions and business strategies learned though user and market research to find the best market fit for products • Defined product values to meet user needs and business goals via a user-centered design approach • Developed and conceptualized a comprehensive user experience design strategy for new products and ‘end to end journey’ • Designed information architecture schema, user flow, wireframes, and content and new branding • Implemented design solutions and business strategies learned though user and market research to find the best market fit for products • Defined product values to meet user needs and business goals via a user-centered design approach • Developed and conceptualized a comprehensive user experience design strategy for new products and ‘end to end journey’ • Designed information architecture schema, user flow, wireframes, and content and new branding



FREED GROUP

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• UX Designer

  • Oct 2018 - Apr 2019

  ⋄ Increased conversion rate by 12% with a redesigned user experience guided by insights from big data analytics and feedback from over 1M monthly users from HK, Taiwan and Mainland China⋄ Developed an MVP for localization in Korea and designed a new conversation flow for targeted users that led to a net 2.3% user engagement increase at checkout

• Junior Social Media Marketing Manager

  • Nov 2017 - Apr 2019

  ⋄ Incorporated omnichannel communications based on user acquisition and funnel analysis which led to a 14% increase in social media engagement and a 3% growth in monthly revenue ⋄ Adopted video content marketing strategies in order to shoot and edit 8 videos for marketing campaigns



Los Angeles Contemporary Exhibitions

• Artists and Writers
• 1 - 100 Employee

• Marketing and Production

  • Aug 2016 - Feb 2017

  ⋄ Achieved a 30% year-on-year traffic increase from online marketing campaigns ⋄ Managed archives and researched contemporary artists for future exhibitions ⋄ Achieved a 30% year-on-year traffic increase from online marketing campaigns ⋄ Managed archives and researched contemporary artists for future exhibitions



Curly Creative

• Greater Minneapolis-St. Paul Area

• Digital Marketing Intern

  • Mar 2016 - Jul 2016

  ⋄ Managed budgets and improved performance of Paid Search advertising and organic search traffic by 20% ⋄ Utilized A/B testing to improve conversion rate of website visitors ⋄ Created content and graphics for online newsletter, social media and print media marketing ⋄ Generated extensive digital marketing analytics including, but not limited to, trend analysis reports, subscriber engagement reports, growth reports, and ROI tracking ⋄ Managed budgets and improved performance of Paid Search advertising and organic search traffic by 20% ⋄ Utilized A/B testing to improve conversion rate of website visitors ⋄ Created content and graphics for online newsletter, social media and print media marketing ⋄ Generated extensive digital marketing analytics including, but not limited to, trend analysis reports, subscriber engagement reports, growth reports, and ROI tracking



Supercolorsuper

• Mapo-gu, Seoul, Korea

• Concert Promoter Assistant

  • Nov 2012 - Feb 2013

  ⋄ Performed myriad of deeds including engagement in organizing 6 concerts from fetching bands to coordinating daily schedule ⋄ Supervised stage settings and sound checks for grand performances ⋄ Promoted special events for attracting public attention via social media ⋄ Involved in street teams with guerrilla advertisement in the heart of the city and maximized efficiency ⋄ ⋄ Opened up the stage and delivered the best environment for 300+ audience to enjoy the performance by constant check-ups. Merchandized band goods behind the sales booth Show less



Seoul Museum of Art

• Translator/ Maintenance Staff

  • Aug 2012 - Nov 2012

  • Assisted artists (Blahblah Lab) installing art and training operators • Translated congruent cultures as varied as traditional and modern Korea to Spain • Apprehended tight connection with artists for better performance and updated information • Facilitated as a mediator and an interpreter of current trend of media art through effective communication skills in the 7th International Media Art Biennale • Introduced new concepts of the work to viewers and supported them by adopting complex connotation • Managed maintenance of art and constructed environmental stability Show less