Senior Quality Assurance Engineer

• Dec 2022 - Present

Quality Engineer

• Sep 2017 - Dec 2022

Quality Assurance Engineer for the Focusrite and Focusrite Pro Brands, responsible for all technical quality planning and execution from first product concepts to post ship support. Including, Hardware (Use Case and Audio Performance Measurement), Firmware (Manual and Automated), Software and Driver QA. Projects worked on: - Red 16Line - X2P - Scarlett 3rd Gen - Lead QA - Maintenance for Clarett USB & Thunderbolt, Scarlett Gen 1,2 and 3, iTrack - Mac Silicon Support - Internal Development of Automation and Automation Tools (Product Owner and Customer) - Novation Circuit Rythm and Tracks - Audio Test and Measurement improvement and automation (VBA, Python, Batch) In addition to this, I have been involved with general team hiring, leading the yearly intern hiring for QA. Following this line managing and coaching interns and junior team members. Actively working to take on additional responsibility within the QA team and business (First Aider, Fire Warden). Show less

Lecturer

• Oct 2016 - Aug 2017

Lectured in Broadcast Technology for courses falling under the Media Technology School, covering subjects like: - Media Formats - Transmission and Networking Technologies - Live Event Technology This was a 10-month fixed contract that was thoroughly enjoyable and gave me a into what lecturing and teaching involve. I hope to get an opportunity to lecture again in the future. Lectured in Broadcast Technology for courses falling under the Media Technology School, covering subjects like: - Media Formats - Transmission and Networking Technologies - Live Event Technology This was a 10-month fixed contract that was thoroughly enjoyable and gave me a into what lecturing and teaching involve. I hope to get an opportunity to lecture again in the future.

Technical Support Analyst

• Jul 2012 - Oct 2016

Started as a general graduate role out of University getting experience in all technical areas of the UK Office. Moved into the technical support team at the end of my graduate year. Actively working hard to take on additional responsibilities and develop the way EMEA QA was being run. Responsibilities Included: - Tier 3,2,1 support for direct customers, dealers, and technical partners - RMA Processing and Approval - Bespoke in house customer demo's - Factory liaison for Quality issues attending weekly calls with the factory in Canada and raising up trending issues. - Lead monthly technical discussions with major cinema partners' technical teams to try and resolve any outstanding or particularly difficult issues. - Worked with the support team to develop an internal business understanding of our role through regular updates to internal SharePoint sites. - Specialist in; Digital Cinema Projector and IMB diagnoses and log reading, projector control (rs232 and IP), EDID / HDMI issue troubleshooting, spyder x20 operation, Christie Brio, and Phoenix troubleshooting. Show less

IT Consultant

• Jan 2008 - Oct 2016

I have always helped where I can locally with computer based solutions and problem solving. This has included back up systems, high end gaming machines and end to end solutions. As well as software solutions and training. I have always helped where I can locally with computer based solutions and problem solving. This has included back up systems, high end gaming machines and end to end solutions. As well as software solutions and training.