Head of New Accounts Service Delivery

• Jan 2022 - Present

Service Delivery Manager - Special Accounts

• Dec 2019 - Dec 2021

Global Talent Recruitment Manager

• Nov 2015 - Nov 2019

AG Globe Services is a Recruitment Process Outsourcing (RPO) provider of Sourcing and Full Lifecycle Recruitment to a number of industries globally.Head quartered in Toronto, Canada with Global Operations based in Makati City, Philippines, we offer offshoring support with the finest talent in the Recruitment arena. Our priority is to tailor our RPO services to meet your exact needs, speeding up your hiring process while reducing cost. This enables your company to focus solely on your business. website: www.agglobeservices.com

Recruitment Manager

• Nov 2015 - Mar 2016

Service Delivery Cluster Supervisor

• Mar 2015 - Nov 2015

Manage strategic service delivery across all related activities at a clusterEstablish and effectively lead high performance among all on site team/recruiters Service line of excellence to internal and external clientsDrive excellence in operational delivery to maximize operational excellenceOther duties include client management, performance management, employee development, reports generation and analysis Manage strategic service delivery across all related activities at a clusterEstablish and effectively lead high performance among all on site team/recruiters Service line of excellence to internal and external clientsDrive excellence in operational delivery to maximize operational excellenceOther duties include client management, performance management, employee development, reports generation and analysis

Recruiting Team Manager

• Jul 2014 - Mar 2015

• Ensures successful implementation, continual operation and growth of accounts, by collaborating with different work groups• Manages recruiter/researcher performance to meet/exceed goals defined with clients• Builds recruiters’ competencies in sourcing and recruiting, specialized by industry/client• Assists client managers in maintaining positive client relationships• Other duties include performance management, employee development, reports generation and analysis

Talent Acquisition

• Aug 2012 - Jul 2014

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers • Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building. • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Technical Recruiter

• Aug 2012 - Jul 2014

Skillstorm is the nation’s fastest-growing I.T. Services company. We have been providing technology consulting, outsourcing and staffing solutions since 2002.CoreValues:People: We never take them for granted.Customers: We never let them down. We surpass their expectations.Team Members: We never let them down. We help them at every turn.Work & Play: We work hard. We have fun. We encourage and celebrate success at all levels.Tenacity: We never quit. We don't make excuses.Winning: We aim to be the best at all times. We are always learning and looking for a better way.Visit our website to find out more: www.skillstorm.comSpecialtiesIT and Engineering

Customer Care Supervisor

• Dec 2007 - Jul 2012

-- Directly reports to Assistant Vice President/Operations Manager.-- Manages a team of 15 to 18 Customer Care Professional.-- Makes sure work unit accomplishes its goals.-- Provides daily, monthly, and quarterly performance reports to Operations Manager.-- Oversee the day-to-day activities of the employees to ensure that the goals are achieved.-- Coach and develop employees.

Customer Advocate Professional

• Mar 2007 - Nov 2007

-- Take escalated calls from CCP’s, including account holders, third parties, or internal bank employees-- Manage customer pipeline ensuring escalation concerns are holistically completed to prevent re-contacts/re-escalation of worked issues, ultimately preventing ERG involvement-- Function as a team, and share in escalation response and follow-up for other Escalation Specialist, Supervisors and/or other site teams when pipelines are unbalanced or in Business Resumption capacity-- Provide Call Center floor assistance to CCP’s, for info assist of escalation prevention, when escalation volumes allow

Research Specialist

• Oct 2006 - Mar 2007

– Research department and back office.– Updates all account information of customers.– Process documents.– All other research needed to fulfill account requirements.

Customer Care Professional

• Feb 2006 - Oct 2006

Inbound customer service for mortgage account

Customer Care Representative

• Oct 2005 - Jan 2006

Provides account information to all subscribers.Provides technical support and trouble shooting to mobile phone set up.Provides all information needed by all subscribers. Provides account information to all subscribers.Provides technical support and trouble shooting to mobile phone set up.Provides all information needed by all subscribers.