Experience

Vaco

• Croatia
• Financial Services
• 1 - 100 Employee

• Production Associate (Vaco at Google Play)

  • Sep 2020 - Present

  Supporting merchandising and engineering teams through trainings on internal tools and processes, troubleshooting issues, testing new tools features, making configuration changes, and building campaigns published to the Play Store

• Training Manager

  • Aug 2018 - Sep 2020

  • Knowledge Management lead - developed and maintained a full repository of training and reference materials for members across Google TechOps global team • Developed training plans for Google TechOps Program's onboarding and refresh training • Coordinated training with regional site leads and Subject Matter Experts • Transitioned the team to Salesforce CRM involving learning the tool, documenting the process, and training the team in a 2-week period. As a result, the team handles 30… Show more • Knowledge Management lead - developed and maintained a full repository of training and reference materials for members across Google TechOps global team • Developed training plans for Google TechOps Program's onboarding and refresh training • Coordinated training with regional site leads and Subject Matter Experts • Transitioned the team to Salesforce CRM involving learning the tool, documenting the process, and training the team in a 2-week period. As a result, the team handles 30 new cases a day without creating any negative impact for external parties to maintain business continuity. • Set the team up for success through fast, consistent, and accurate turnaround on handling assigned bugs to identify and implement improvements to training processes.

• App & Games Consultant (Vaco at Google Play)

  • Oct 2014 - Sep 2020

  • Reviewed Google Play Store apps from partner companies and provided feedback, as well as follow-up consultations and assistance, to developers on ways to improve their apps in order to qualify for featuring on the Play Store • Provided localization feedback, coordinating with language consultants throughout the global team • Provided TechOps expertise on various Android devices such as phones, tablets, Cardboard, TV, Auto, Wear, and more • Frontrunner for reviews on new technologies… Show more • Reviewed Google Play Store apps from partner companies and provided feedback, as well as follow-up consultations and assistance, to developers on ways to improve their apps in order to qualify for featuring on the Play Store • Provided localization feedback, coordinating with language consultants throughout the global team • Provided TechOps expertise on various Android devices such as phones, tablets, Cardboard, TV, Auto, Wear, and more • Frontrunner for reviews on new technologies such as Daydream VR and AR • Additionally served as content reviewer for Music, Tablets, Designed for Families teams, and other projects as needed



Voltage Entertainment USA, Inc

• Bilingual Associate Producer

  • Dec 2012 - Jul 2014

  • Produced localized (Japanese to English) and original content for mobile apps • Maintained Japanese and English correspondence between team members (producers, engineers, designers, assistants) and contractors to meet project deadlines • Trained QA and Associate Producer Assistants on workflows • Project Management, KPI Management, proposals for improvement, and follow-up on processes • QA for mobile apps • Customer Support • Social media outreach • Produced localized (Japanese to English) and original content for mobile apps • Maintained Japanese and English correspondence between team members (producers, engineers, designers, assistants) and contractors to meet project deadlines • Trained QA and Associate Producer Assistants on workflows • Project Management, KPI Management, proposals for improvement, and follow-up on processes • QA for mobile apps • Customer Support • Social media outreach



GCREST America,Inc.

• Entertainment Providers
• 1 - 100 Employee

• Localization Producer

  • Jun 2011 - Nov 2012

  • Content and event planning for social game sites • Japanese and English correspondence between U.S. and Japan team members • Translation and localization of Japanese content to provide to an international audience • Worked closely with all staff, including designers, system engineers, and customer service • Social media outreach for promoting content and community management - weekly newsletters, Facebook/Twitter updates, blog posts • QA for new web content before public release • Content and event planning for social game sites • Japanese and English correspondence between U.S. and Japan team members • Translation and localization of Japanese content to provide to an international audience • Worked closely with all staff, including designers, system engineers, and customer service • Social media outreach for promoting content and community management - weekly newsletters, Facebook/Twitter updates, blog posts • QA for new web content before public release



Borgess VNA Home Health & Hospice

• Volunteer

  • Mar 2009 - Jun 2011

  • Billing office assistance • Visiting patients, providing comfort and performing through expressive arts • Piano and violin performances • Billing office assistance • Visiting patients, providing comfort and performing through expressive arts • Piano and violin performances



Kalamazoo Regional Chamber of Commerce

• Advocacy Intern

  • Apr 2010 - Aug 2010

  • Professional event planning and organizing • Liaison between private and public organizations • Advocated business owners and coordinated with legislators • General office duties and front desk coverage • Professional event planning and organizing • Liaison between private and public organizations • Advocated business owners and coordinated with legislators • General office duties and front desk coverage



Gordoncraft Co., LTD.

• Assistant Agent

  • Sep 2008 - Dec 2008

  • Worked as an assisting agent to sell products from factory to international clients • Creation of rubber and latex dog toy designs • Worked as an assisting agent to sell products from factory to international clients • Creation of rubber and latex dog toy designs