Experience

STG Auto Group

• United States
• Automotive
• 1 - 100 Employee

• Service Manager

  • Sep 2013 - Present

  • Leading a team of 20 technicians and service advisors to provide exceptional customer service and achieve company goals in quality, productivity, and cost. • Increased customer satisfaction ratings by implementation of customer-centric policies and procedures. • Developed and implemented training programs for technicians and service advisors to improve technical skills and customer service abilities. • Achieved a 15% increase in revenue through upselling and cross-selling of services… Show more • Leading a team of 20 technicians and service advisors to provide exceptional customer service and achieve company goals in quality, productivity, and cost. • Increased customer satisfaction ratings by implementation of customer-centric policies and procedures. • Developed and implemented training programs for technicians and service advisors to improve technical skills and customer service abilities. • Achieved a 15% increase in revenue through upselling and cross-selling of services and parts. • Reduced operational costs through implementation of cost-saving measures and process improvements that eliminated down time. Show less • Leading a team of 20 technicians and service advisors to provide exceptional customer service and achieve company goals in quality, productivity, and cost. • Increased customer satisfaction ratings by implementation of customer-centric policies and procedures. • Developed and implemented training programs for technicians and service advisors to improve technical skills and customer service abilities. • Achieved a 15% increase in revenue through upselling and cross-selling of services… Show more • Leading a team of 20 technicians and service advisors to provide exceptional customer service and achieve company goals in quality, productivity, and cost. • Increased customer satisfaction ratings by implementation of customer-centric policies and procedures. • Developed and implemented training programs for technicians and service advisors to improve technical skills and customer service abilities. • Achieved a 15% increase in revenue through upselling and cross-selling of services and parts. • Reduced operational costs through implementation of cost-saving measures and process improvements that eliminated down time. Show less



Cairo National Automotive (CNA) - Mercedes Benz

• Egypt
• Automotive
• 1 - 100 Employee

• Service Manager

  • Sep 2009 - Sep 2013

  • Lead a team of 55 technicians and service advisors serving two locations, to achieve company goals in quality, productivity, and customer satisfaction. • Implemented a new management system to ensure spare parts availability and reduce wait times for customers. • Achieved a 15% increase in revenue through implementation of upselling and cross-selling strategies. • Improved customer satisfaction ratings through implementation of customer-centric… Show more • Lead a team of 55 technicians and service advisors serving two locations, to achieve company goals in quality, productivity, and customer satisfaction. • Implemented a new management system to ensure spare parts availability and reduce wait times for customers. • Achieved a 15% increase in revenue through implementation of upselling and cross-selling strategies. • Improved customer satisfaction ratings through implementation of customer-centric policies and procedures. • Maintained a safe and productive work environment by ensuring compliance with safety regulations and standards. Show less • Lead a team of 55 technicians and service advisors serving two locations, to achieve company goals in quality, productivity, and customer satisfaction. • Implemented a new management system to ensure spare parts availability and reduce wait times for customers. • Achieved a 15% increase in revenue through implementation of upselling and cross-selling strategies. • Improved customer satisfaction ratings through implementation of customer-centric… Show more • Lead a team of 55 technicians and service advisors serving two locations, to achieve company goals in quality, productivity, and customer satisfaction. • Implemented a new management system to ensure spare parts availability and reduce wait times for customers. • Achieved a 15% increase in revenue through implementation of upselling and cross-selling strategies. • Improved customer satisfaction ratings through implementation of customer-centric policies and procedures. • Maintained a safe and productive work environment by ensuring compliance with safety regulations and standards. Show less



Egyptian Automotive & Trading Co.

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Service Manager

  • Mar 2005 - Sep 2009

  • Provided exceptional customer service to clients by identifying their needs and recommending services and parts. • Achieved a significant increase in revenue by introducing a second shift. • Maintained customer satisfaction ratings above 90% by addressing and resolving customer concerns and complaints. • Developed and maintained strong relationships with clients to ensure repeat business. • Provided exceptional customer service to clients by identifying their needs and recommending services and parts. • Achieved a significant increase in revenue by introducing a second shift. • Maintained customer satisfaction ratings above 90% by addressing and resolving customer concerns and complaints. • Developed and maintained strong relationships with clients to ensure repeat business.