Experience

Fundação Hemoam

• Brazil
• Utilities
• 100 - 200 Employee

• Information Security Analyst

  • Jan 2021 - Present

  Manaus, Amazonas, Brasil • Develop remote monitoring systems to effectively monitor the use of resources provided to employees, successfully authorizing or restricting access to specific information. • Coordinate and manage all phases of information technology projects, deploying strategic and agile initiatives to support business sustainability. • Monitor and recommend improvements to the organization’s software, hardware, and business systems. • Analyze internal processes and provide input on productive… Show more • Develop remote monitoring systems to effectively monitor the use of resources provided to employees, successfully authorizing or restricting access to specific information. • Coordinate and manage all phases of information technology projects, deploying strategic and agile initiatives to support business sustainability. • Monitor and recommend improvements to the organization’s software, hardware, and business systems. • Analyze internal processes and provide input on productive solutions to improve efficiency. • Perform quality system testing, identifying potential risks and offering beneficial cybersecurity recommendations. • Test newly installed software systems and applications to confirm operability and assist with post- implementation troubleshooting to ensure company satisfaction. Show less



Mapemi-Brasil

• Brazil
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• IT Manager

  • Jul 2012 - Jul 2021

  Manaus e Região, Brasil • Set up equipment and computer hardware applications, ensuring proper installation of cables, operating systems, and software. • Administered IT infrastructure, servers, and systems such as Totvs, Target, and Alterdata. • Provided troubleshooting solutions to users and operators experiencing issues with software, hardware, and network connectivity. • Trained and supported users regarding pertinent IT guidance, improving IT processes and systems for optimal usability and… Show more • Set up equipment and computer hardware applications, ensuring proper installation of cables, operating systems, and software. • Administered IT infrastructure, servers, and systems such as Totvs, Target, and Alterdata. • Provided troubleshooting solutions to users and operators experiencing issues with software, hardware, and network connectivity. • Trained and supported users regarding pertinent IT guidance, improving IT processes and systems for optimal usability and functionality. • Prepared informative diagrams and written instructions on system configuration, repairs, and procedures. • Supplied detailed, accurate, and professional IT assistance, establishing excellent internal relationships. • Trialed and evaluated new technologies and implemented the use of new applications to improve operational activity. Show less



HZINFO

• IT Technician

  • Jan 2009 - Nov 2011

  • Performed hardware and software system configuration, analysis, maintenance, upgrades, and troubleshooting. • Installed and managed ethernet and wireless networks accurately and efficiently. • Developed functional and technical specifications for software systems to meet clients’ requirements.