Information Technology Help Desk Technician

• Feb 2023 - Present

Material Handler

• Nov 2022 - Feb 2023

• Picking orders for shipment to our Dealer Network using push cart, walkie or forklift. • Replenishing stock in various locations throughout the warehouse. • Prepare receiving dock to receive incoming orders and match to purchase orders. • Ensure safe and accurate loading and unloading of deliveries. Report any count discrepancies and/or product damage to Warehouse Supervisor. Inventory counts – assist with monthly cycle counts • Maintenance of lift trucks and/or walkies - ensure trucks are plugged in with batteries charging as required and hours recorded. • Miscellaneous duties as required; helping on the mezzanine, relocating products, making chain, packing at end of line, making boxes, cleanup of warehouse on a daily basis, emptying garbage, sweeping, etc. Show less

Sortation Associate

• Oct 2021 - Nov 2022

In less than 6 months of work I won several times the Top 5 Week Performance Award and during the first quarter of 2022 I was given the Top 5 Performance Award regarding all Amazon’s Delivery Stations located in Southwestern Ontario’s region. In less than 6 months of work I won several times the Top 5 Week Performance Award and during the first quarter of 2022 I was given the Top 5 Performance Award regarding all Amazon’s Delivery Stations located in Southwestern Ontario’s region.

IT Support Analyst

• May 2014 - Jun 2021

• 1st and 2nd line helpdesk as well as software and hardware configurations. • Servicenow as ticketing system. • Supporting desktops in a business environment. • Configuring end user hardware and software. • Microsoft Active Directory account and server administration. • Working with DHCP, DNS and IP address administration. • Monitoring network backups. (Veritas Backup Exec) • Working with telephone systems (CISCO) • Microsoft windows XP,7,8,10 • Windows Server 2008/2012 • M/S Office 2003 / 2007 / 2010 / 2013 • Internet Explorer / Firefox / Google Chrome • Dell / Lenovo desktop and laptops • IPhone / Android Support • Imaging Desktops and Laptops (SCCM) • Installed and set up printers • Creating and updating documentation Show less

Técnico de Soluções SV+

• Nov 2012 - May 2014

Analista de Suporte Técnico

• Oct 2010 - Feb 2012

• 1st and 2nd line helpdesk as well as software and hardware configurations. • Supporting desktops in a business environment. • M/S Office 2003 / 2007 • Microsoft windows XP,7 • Configuring end user hardware and software. • Configuring Lotus Notes user ID's • Remote tools CA Unicenter and Netmeeting • Microsoft Active Directory account administration • Installed and set up printers • Change Tonner and Imagem Drum from printers. • 1st and 2nd line helpdesk as well as software and hardware configurations. • Supporting desktops in a business environment. • M/S Office 2003 / 2007 • Microsoft windows XP,7 • Configuring end user hardware and software. • Configuring Lotus Notes user ID's • Remote tools CA Unicenter and Netmeeting • Microsoft Active Directory account administration • Installed and set up printers • Change Tonner and Imagem Drum from printers.

Intern

• Sep 2007 - Aug 2009

• 1st and 2nd line helpdesk as well as software and hardware configurations. • Supporting desktops in a business environment. • Configuring end user hardware and software. • Imaging Desktops and Laptops. • Microsoft windows XP, Vista. • Installed and set up printers. • Creating and updating documentation. • Virtual Machines creation with Linux CentoS and Windows Server 2003. • Monitoring network backups. (Veritas Netbackup). • 1st and 2nd line helpdesk as well as software and hardware configurations. • Supporting desktops in a business environment. • Configuring end user hardware and software. • Imaging Desktops and Laptops. • Microsoft windows XP, Vista. • Installed and set up printers. • Creating and updating documentation. • Virtual Machines creation with Linux CentoS and Windows Server 2003. • Monitoring network backups. (Veritas Netbackup).