Igor Souto
Customer Implementation Specialist at Quartile- Claim this Profile
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Inglês Full professional proficiency
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Português Native or bilingual proficiency
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Espanhol Limited working proficiency
Topline Score
Bio
Credentials
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Imersão Dados IA: Análises com Inteligência Artificial
AluraSep, 2023- Nov, 2024 -
Product Management
Cursos PM3Mar, 2022- Nov, 2024 -
Digital Marketing (Coursera)
Universidade de São PauloFeb, 2022- Nov, 2024 -
FCE
University of CambridgeDec, 2009- Nov, 2024 -
Certificação de noções básicas de anúncios patrocinados
AmazonMay, 2023- Nov, 2024
Experience
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Quartile
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United States
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Advertising Services
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200 - 300 Employee
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Customer Implementation Specialist
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May 2023 - Present
- Navigate new customers through the onboarding process, including customer communication and management of key tasks of technical integration. - Organize and document key customer goals and strategies throughout the onboarding process. - Participate in initial customer calls, taking notes and ensuring that all pertinent information is shared across the sales, onboarding, and client services teams. - Tackle onboarding challenges and offer/develop creative methods (both technically and non-technically) of overcoming customer frustrations and hurdles. Show less
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Upstream
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United Kingdom
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Software Development
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300 - 400 Employee
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Customer Success Manager
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Jul 2022 - May 2023
- Drive seamless onboarding processes and work cross-functionally with our Product and Sales team to actively lead each customer's successful deployment. - Develop a deep understanding of our product and the ability to translate business goals into a successful implementation of Upstream. - Understand customers' business, and identify opportunities for Upstream to add value. - Establishing trusted client relationships focused on product adoption with a primary goal of driving retention and ensuring renewal. - Manage client communication through email, phone calls and meetings. - Provide customer training on Socital's product and best case practices. - Gather customer feedback on our product & services. - Update Customer Support Documentation. - Prepare client material and communication for new features. - Monitor usage and activity. - Prepare accurate and timely reports. - Log client communication and document relevant activities within internal customer relationship management software and other tools as assigned Show less
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VTEX
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United Kingdom
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Software Development
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700 & Above Employee
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Customer Excellence Analyst - Key Accounts
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Dec 2021 - May 2022
Tier 1 and 2 customers.
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Customer Excellence Analyst
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May 2021 - Nov 2021
- Assist in the development of commercial and operational solutions to customer problems;-Investigate problems in technical scenarios in the VTEX platform (SaaS) seeking solutions;- Monitor success metrics (SLA and NPS) and propose initiatives so that they reach established values;-Support to account managers, partners, product and project teams.Core technologies/tools: HTML, JS, CSS, Rest API, Splunk, Notion, Jira.
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Rock Content
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United States
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Technology, Information and Internet
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300 - 400 Employee
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US Customer Support Analyst
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Apr 2020 - Mar 2021
- Onboarding of the ION platform (SaaS); - Assist in the creation and maintenance of Rock's customer journey, life cycles and customer ideal profiles; - Serving internal and external customers in order to retain and expand the relationship; - Serve as a focal point for customers in question, guiding our customers to the most suitable solution for them; - Create strategic plans based on data, enhancing results. - Onboarding of the ION platform (SaaS); - Assist in the creation and maintenance of Rock's customer journey, life cycles and customer ideal profiles; - Serving internal and external customers in order to retain and expand the relationship; - Serve as a focal point for customers in question, guiding our customers to the most suitable solution for them; - Create strategic plans based on data, enhancing results.
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Maxmilhas
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Brazil
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Travel Arrangements
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200 - 300 Employee
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Analyst of Operations
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Aug 2018 - Apr 2020
- Management and monitoring of issued tickets; - Monitoring metrics and operating time indicators; - Analysis, development and proposals for improvements in operational processes. - Management and monitoring of issued tickets; - Monitoring metrics and operating time indicators; - Analysis, development and proposals for improvements in operational processes.
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GE
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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Materials Planning Intern
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Oct 2015 - May 2016
- Keep control of the stock of materials throughout the Supply Chain area; - Cycle count; stock adjustments. - Keep control of the stock of materials throughout the Supply Chain area; - Cycle count; stock adjustments.
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Sebrae-MG
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Brazil
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Business Consulting and Services
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700 & Above Employee
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Intern
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Apr 2012 - Jun 2013
- Operational support in the Market Access and International Relations area, supporting several projects focused on Micro and Small Business Management. - Operational support in the Market Access and International Relations area, supporting several projects focused on Micro and Small Business Management.
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Education
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2023 - 2024
PUC Minas
Pós-graduação Lato Sensu - Especialização, Digital Marketing: Business and Strategies -
2012 - 2016
Centro Universitário UNA
Bachelor of Business Administration - BBA, Business
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