Igor Sopcak
Head of Customer Engagement Platforms&Products at Raiffeisen Bank International AG- Claim this Profile
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English Full professional proficiency
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Bio
Credentials
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Change management facilitator
-Dec, 2014- Nov, 2024
Experience
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Raiffeisen Bank International AG
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Austria
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Banking
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700 & Above Employee
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Head of Customer Engagement Platforms&Products
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Mar 2019 - Present
•Running strategic and infrastructural Retail CRM Group projects. •Supporting CRM projects in NWUs throughout all project phases. •Setting up competence centers for the topics in focus. •Facilitating best practice sharing in CRM area in RBI Group. •Building an efficient x-functional and x-country interaction within the Group. •Drive cooperation among key stakeholders in CRM, Customer experience and Digital dimensions. •Generate and drive initiatives to improve the efficiency of retail business. •Popularization of digital channels among clients/drive digital sales. •Close interactions with consultants Show less
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Tatra banka
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Slovakia
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Banking
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700 & Above Employee
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Head of CRM
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Sep 2016 - Feb 2019
People management and cooperation with other retail and marketing departments in the bank. Responsible for data driven direct marketing using advance transaction analytics and BI approach including customers lifetime events, profiling, lookalike audiences. Responsible for innovative approaches to direct marketing such as personalized videos, digital tracking, behavioral economics and lead management projects. • Business operation: Responsible for effective process of direct campaign services for internal clients. Propagation and rollout of data driven campaigns to the sales network. • Project Management: Serve as business gestor for projects related to direct marketing such as SAS CLO non PI; upgrade of the campaign system; integration of new direct mailing system; GDPR legislation inplementation; Exponea integration •Change Management: Serve as Change management facilitator in: • New process to handle legislative changes in the bank Show less
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Tatra Asset Management
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Slovakia
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Investment Management
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1 - 100 Employee
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Head of Middle Office department
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Jan 2008 - Aug 2016
Coordinate efforts among business and IT departments in implementing new products, managing operations and ensuring business continuity. People management and cooperation with other departments in the company and the bank. • Business operation: Responsible for process improvement and its efficiency. Serve as single point of contact after outsourcing operations processes and services to the bank • Vendor management: Serve as coordinator and single point of contact for IT vendors - internal and external. Responsible for contract management and SLA evaluation • Project Management: Serve as Euro project manager for TAM + DDS TB, coordinating all processes and business changes related to the migration from local currency to the euro in 2008. • Change Management: Serve as Change management facilitator in: - Organization structure change on Marketing department - Project and rollout of the new payment system in the bank - Rollout of new sale strategy on branches • Project Coordination/Participation: Participate in numerous Tatra Banka projects, including the development of new web pages for TAM (Asset Management company) + DDSTB (3rd pension pillar), the establishment of a call center for TAM + DDSTB products, the implementation of lifecycle funds in DDSTB, and the calculation of performance fees. Show less
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Capgemini
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France
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IT Services and IT Consulting
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700 & Above Employee
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Senior Information Technology Consultant
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Dec 2005 - Dec 2007
Determined customer requirements by conducting business requirements studies. Implemented customized systems at customer sites. Prepared and defined project plans and coordinated efforts among business and IT teams. Organized project status meetings and created regular reports to communicate progress to board members and project sponsors. Ensured delivery of requirements to customers on time and within established quality standards. Project Management: Managed numerous successful projects for one of Slovakia’s largest banks; projects involved printing module, reporting module, e-banking, card operations and master client implementation in new core banking system implementation project. Core Leasing Package Implementation: As IT Project Manager, coordinated core leasing package implementation in the largest leasing company in Croatia, ensuring successful data migration, integration and development streams and providing consulting services. Testing Center Assessment: Assessed testing center for one of the largest banks in Slovakia, participating in interviews and scoring. Show less
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Tatra banka
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Slovakia
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Banking
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700 & Above Employee
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Head of IT section
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Jan 2001 - Nov 2005
Developed structured database of all reported issues and established help desk coordination team to manage issues. Created build manager, establishing implementation methodology with environmental policy, local development deployment workflow and programming standards. Communicated with supplier with Chennai (India). Served as Globus developers team leader. Managed live bank productions. System Implementation Management/Coordination: Served as lead programmer and designer of Tatra Asset Management System; served as system coordinator after implementation.Team Coordination: Coordinated team of developers in securities module implementation.Team Leadership: Led team of developers in consumer loans and American mortgages implementation.Project Management: Served as IT Project Manager in implementation of new pension system. Show less
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Technical Lead, Account Manager Coordination Team
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Feb 2000 - Dec 2000
Compiled statistics for bank board, branches, controlling department and clients. Communicated with bank departments in coordinating client custody. System Design & Implementation: Successfully designed and implemented a new system for distinguishing clients (based on excel) that rated clients based on assets held in the bank.
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Vienna Insurance Group (VIG)
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Austria
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Insurance
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300 - 400 Employee
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Actuary
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Nov 1998 - Jan 2000
Served as actuary, analyzing the financial consequences of risk and focusing mainly on live insurance, particularly policy reserves calculations. System Design & Implementation: Successfully designed and implemented a policy reserves calculation system (the ladder method) that established regular management of reserves. Served as actuary, analyzing the financial consequences of risk and focusing mainly on live insurance, particularly policy reserves calculations. System Design & Implementation: Successfully designed and implemented a policy reserves calculation system (the ladder method) that established regular management of reserves.
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Education
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1993 - 1998
Univerzita Komenského v Bratislave
Master’s Degree, Mathematics -
1989 - 1993
Gymnazium Hlinska 29
High School
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