Igor Kojic
Spa & Recreation manager at Prezident Hotels- Claim this Profile
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English Professional working proficiency
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Russian Limited working proficiency
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Slovenian Professional working proficiency
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Croatian Full professional proficiency
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Bosnian Full professional proficiency
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Macedonian Full professional proficiency
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Serbian Full professional proficiency
Topline Score
Bio
Credentials
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Sofitel serificate
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Experience
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Prezident Hotels
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Germany
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Hospitality
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1 - 100 Employee
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Spa & Recreation manager
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Nov 2021 - Present
• Create a procedures, standards and implement with company and hotel standards.• Schedule and conduct departmental meetings.• Create marketing and sales plan, and their implementation.• Procedures per each treatment and training of therapist.• Training reception welcoming experience, bookings, sales, how to arrange bokings, payment, daily and monthly reports.• Training attendant, sales, products, arrange lokers, excort guests, welcoming manner.• New massages protocols and trainings for Spa therapists, sales training, Service training welcoming manner.• Making yerly busines plan and their implementation• Organisation Supply manager• Making rools and procedures for pool engenering department and control of them.• Organisation poll and engenering department and training of them.
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Trgomen Group
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Serbia
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Real Estate
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1 - 100 Employee
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Spa & Recreation manager
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Oct 2019 - Sep 2021
• Create a procedures, standards and implement with company and hotel standards.• Schedule and conduct departmental meetings.• Create marketing and sales plan, and their implementation.• Procedures per each treatment and training.• Training reception welcoming experience, bookings, sales, how to arrange bokings, payment, daily and monthly reports.• Training attendant, sales, products, arrange lokers, excort guests, welcoming manner.• New massages protocols and trainings for Spa therapists, sales training, Service training welcoming manner.• Making yerly busines plan and their implementation.• Making construction project and their implementation.• Organisation Supply manager.• Making rools and procedures for pool engenering department and control of them.• Organisation poll and engenering department and training of them.
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Grad Sunca | Sun City (Trebinje, Bosnia & Herzegovina)
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Bosnia and Herzegovina
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Travel Arrangements
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1 - 100 Employee
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Aqua park manager
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Apr 2018 - Sep 2019
Responsible for performing the following tasks to the highest standards:• Management and control of finance for constructors.• Creator of Health and Safety rools and procedures.• Advising and proposing the construction of swimming pools and slides.• Create the buget for the Preopening• Iplement procedures for all departments (lifeguards, security, vaiters, kitchen, storage department, cash desk, hygienist, medical vorkers, animators,HR and sales department).• Control the training proces for all departments.• Creator rools and procedures for visitors.• Making plan and strategy for marketing, finance and advertising.• Making strategy and full organization• Maintaining contacts agrements with tourist organizations and travel agencies• Proposal for improving the work and proposing new investments in side the Water park(Dino park,Wellness&Spa, Hotel apartments)• Checking and proposing savings in all sectors and making his buget• Create preopening manager team
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Aquapark manager
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May 2016 - Mar 2018
• Management and control of finance,and finanses reports• Protokols and procedures for all departments (lifeguards, security, vaiters, kitchen, storage department, cash desk, hygienist, medical vorkers, animators,HR and sales department).• Training proces for all departments• Creator rools and procedures for visitors• Making plan and strategy for marketing, finance and advertising.• Control all departments with 163 employers• Making strategy and full organization• Maintaining contacts agrements with tourist organizations and travel agencies• Proposal for improving the work and proposing new investments• Checking and proposing savings in all sectors and making his buget
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HIDROMOL
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Hungary
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Spa&Recreation manager
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Aug 2015 - May 2016
• Perform quality massage therapies and body treatments as prescribed in Standard Training Manual ;• Perform facials ; • Ensure all therapist administration is completed at the end of each day (guest records, stock lists and updates of the log book) ; • Respond to all guest requests in a courteous manner ;• Reception experience ; • Gym experience ; • Maintain a clean and neatwork environment at all times, ensuring all equipment is in safe working order ; • Resolve guest complaints, • ensuring guests satisfaction; • Schedule guest appointments, • Work like fitness and personal trainer..Work under the pressure, experiences whit the marketing and sales, promotion and service to clienthidromoland.me
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Hotel IZVOR Aranđelovac
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Hospitality
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1 - 100 Employee
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Ass. Spa&Recreation Manager Aqua park manager
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Sep 2014 - Jul 2015
• Perform quality massage therapies and body treatments as prescribed in Standard Training Manual ;• Perform facials ; • Ensure all therapist administration is completed at the end of each day (guest records, stock lists and updates of the log book) ; • Respond to all guest requests in a courteous manner ;• Reception experience ; • Gym experience ; • Maintain a clean and neatwork environment at all times, ensuring all equipment is in safe working order ; • Resolve guest complaints, • ensuring guests satisfaction; • Schedule guest appointments, • Work like fitness and personal trainer..Work under the pressure, experiences whit the marketing and sales, promotion and service to client• Working like a Assis. Manager in Aqua park hotel Izvor. http://www.aquapark-izvor.com/ • Create team work in Aqua park, guests, better servise.• Development of protocols and procedures and their implementation.• Adequate solution to the problem of appeals gu est.• Management the sectors of security, lifeguards,swimming instructor, hygienists,medical.• Constantly observance and observation of employees due to the quality of service and security of visitors (buyers).• Team leadership of animation and drafting activities program for children and adult visitors.• Control the team of lifeguard• Control the team of swimming instructor• Methodological knowledge swimming and implement in the all groups begineer in swimming• Selecting and deployment in groups of swimmers• Preparing children for school competitions
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Sofitel Luxury Hotels and Resorts
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France
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Hospitality
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1 - 100 Employee
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Spa Therapist
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Oct 2013 - Sep 2014
• Achieve sales, target and manage customer feedback• Work under the pressure, experiences whit the marketing and sales, promotion and service to client.• I have current knowledge of massage, treatments(body and face). Ensure all treatments comply with current legislation and company standards. Massage is: Tai Massage ,Lomi-Lomi, Ajurveda massage, Shirodara, Relax massage , Sport massage, Therapeutic , Lymph drainage , Volcanic rock , Foot reflexology , Royal ,Oriental massage, Face , Foot . Working treatments such as trendy face , spa vichy , ritual, Marocan hammam. Development of protocols and procedures and their implementation.• Operate according to the highest international standards, following the rules and procedures of the company• Ensure client experience what is included bookings, payments, and consultation cards• Interact and communicate effectively with clients, members, team members, guests.• Manage customer feedback effectively to ensure issues or compliments who are escalated and enable long-term improvements in products and services.• Long-term improvements in products and services• Able to handle the reception, therapist and fitness tim• Providing the highest quality guest service of the entering the spa, explaining all the parts of our spa treatments and offer guests an unforgettable experience• Work whit Voya and Anne Simonin, Hei Poa produkts
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Spa and Recreation supervizor
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Nov 2012 - Oct 2013
Hotel Izvor Arandjelovac , http://www.a-hotel-izvor.com/ , Serbia-Create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed ; Up-sell spa services and retail products ; Perform quality massage therapies and body treatments as prescribed in Standard Training Manual ;Perform facials ; Ensure all therapist administration is completed at the end of each day (guest records, stock lists and updates of the log book) ; Respond to all guest requests in a courteous manner ; Reception experience ; Gym experience ; Maintain a clean and neatwork environment at all times, ensuring all equipment is in safe working order ; Resolve guest complaints, ensuring guests satisfaction; Schedule guest appointments. Work under the pressure, experiences whit the marketing and sales, promotion and service to clientWorking massages such as aromatherapy , relax , sport , therapeutic , lymph drainage , volcanic rock , reflexology , royal , face , foot . Working treatments such as trendy face , spa vichy , ritual , partial with Babor and Pevonia cosmetics.
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Assistant manager in Water park
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May 2012 - Sep 2012
Working like a supervisour in Aqua park hotel Izvor. http://www.aquapark-izvor.com/ • Create team work in Aqua park, guests, better servise.• Development of protocols and procedures and their implementation.• Adequate solution to the problem of appeals guest.• Management the sectors of security, lifeguards, hygienists,medical.• Constantly observance and observation of employees due to the quality of service and security of visitors (buyers).• Team leadership of animation and drafting activities program for children and adult visitors.
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SONIC Tours
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United States
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Animation and recreation
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Mar 2010 - May 2011
Animation and recreation whit children and old people in famous tourist center in Serbia Zlatibor, Soko Spa, Oplenac. Animation and recreation whit children and old people in famous tourist center in Serbia Zlatibor, Soko Spa, Oplenac.
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Education
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2007 - 2013
Faculty of Sport and Physical Education
Master's degree, Professor of Sport and Physical Education -
2011 - 2012
Course of massage by Pedja Filipovic
The highest level, Massage Therapy/Therapeutic Massage -
2008 - 2009
Life saving licence on water
Community
