Igor Dugalic

at DEMICON – AWS and Atlassian Platinum Solution Partner
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Contact Information
us****@****om
(386) 825-5501
Location
Vukovar, Vukovar-Srijem, Croatia, HR
Skills

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Experience

  • DEMICON - AWS, Atlassian and monday.com Solution Partner
    • Germany
    • Business Consulting and Services
    • 100 - 200 Employee
      • Feb 2023 - Present

      • Jan 2022 - Present

  • Acomplix
    • Croatia
    • Marketing Services
    • 1 - 100 Employee
    • Co-Founder of Acomplix
      • Jul 2022 - Present

  • Phobos Consulting
    • Business Consulting and Services
    • Owner
      • Oct 2021 - Dec 2022

  • collective mind DEV
    • Croatia
    • IT Services and IT Consulting
    • 1 - 100 Employee
      • Jun 2019 - Oct 2021

      - Supporting the development team in developing high-quality products- Moderation of Scrum events- Helping the Scrum Team understand the need for clear and concise Product Backlog elements- Requirements analysis- Support of the product owner in writing the user stories and defining the acceptance criteria

      • Mar 2020 - Jun 2021

      Access Management Consultant- Improved access management process using BPMN 2.0 standards- Reduced Average Handling Time with optimized processes and workflows- Implemented monitoring and analytics standards- Analyzed user engagement and handled user feedback- Collaborated with multiple Scrum teams and Product Owners to improve product goal and vision- Created custom reports and dashboards in Atlassian Jira and Confluence

      • Oct 2018 - Jun 2019

      IT Support- Creating templates for end-users for a custom made software- Conducting training sessions for end-users on how to use the software- Handling user issues via tickets and inbound callsTest Management- Writing manual test cases- Implementing acceptance tests in our process- Cross-platform functionality tests

  • Transcom
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Feb 2014 - Aug 2018

      Customer Support - Handling Inbound calls, back office 1st level tasks and back-office 2nd level tasks. - Technical support and technical back office 1st level task Customer Support - Handling Inbound calls, back office 1st level tasks and back-office 2nd level tasks. - Technical support and technical back office 1st level task

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