Ignacio Rodriguez Aragon
Customer Experience Agent (Contractor) at SHRM- Claim this Profile
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Topline Score
Bio
Credentials
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People Manager Qualification (PMQ)
SHRMSep, 2022- Sep, 2024
Experience
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SHRM
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United States
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Human Resources Services
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700 & Above Employee
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Customer Experience Agent (Contractor)
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Jun 2020 - Present
· Answer incoming Customer Service calls, emails, and chats from members and non-members · Actively contribute to problem-solving of complex customer issues · Engage and assist in internal process design and optimization · Act as the customer representative in problem and incident resolution · Work on initiatives with customers to increase not only satisfaction but loyalty · Identify customer needs and take proactive steps to maintain positive experiences. SHRM, the Society for Human Resource Management, creates better workplaces where employers and employees thrive together. As the voice of all things work, workers and the workplace, SHRM is the foremost expert, convener and thought leader on issues impacting today’s evolving workplaces. With 300,000+ HR and business executive members in 165 counties, SHRM impacts the lives of more than 115 million workers and families globally.
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SYKES México
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Mexico
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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Customer Service Representative
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Mar 2020 - Jun 2020
Answer incoming telephone calls from USA customers with cellphone, and wireless services. Identify issues and trends to generate 1st level tickets. Sales and plans upgrades. Answer incoming telephone calls from USA customers with cellphone, and wireless services. Identify issues and trends to generate 1st level tickets. Sales and plans upgrades.
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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Jan 2019 - Jul 2019
Answer incoming telephone calls from USA customers with SAT TV, cellphone, landline, and internet services. Identify issues and trends to generate 1st level tickets. Answer incoming telephone calls from USA customers with SAT TV, cellphone, landline, and internet services. Identify issues and trends to generate 1st level tickets.
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WestJet
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Canada
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Airlines and Aviation
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700 & Above Employee
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Station Manager
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Feb 2018 - Oct 2018
Lead and manage the ground operations: passenger ticketing and check-in, baggage service, passenger boarding and deboarding. Ensure the flight left on time and operation would run according to safety and security programs required by the airline. Manage station budget including supplies and other related expenses. Airline liaison with airport authorities and service providers. Lead and manage the ground operations: passenger ticketing and check-in, baggage service, passenger boarding and deboarding. Ensure the flight left on time and operation would run according to safety and security programs required by the airline. Manage station budget including supplies and other related expenses. Airline liaison with airport authorities and service providers.
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Viva Aerobus
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Mexico
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Airlines and Aviation
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Passenger Service Representative
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Jul 2017 - Jan 2018
Passenger check-in, baggage service, boarding and deboarding. Passenger check-in, baggage service, boarding and deboarding.
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Indra
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IT Services and IT Consulting
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1 - 100 Employee
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Bank Procedures Data Analyst and Capturer
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Sep 2013 - Apr 2015
Bank procedures (Balance sheets, paysheet, national and international wiretransfers) data analysis and capture on Bank Sabadell system (Languages: Spanish, English, French, Italian, German and Catalan). Land properties appraisal search, analysis and mailing. Bank procedures (Balance sheets, paysheet, national and international wiretransfers) data analysis and capture on Bank Sabadell system (Languages: Spanish, English, French, Italian, German and Catalan). Land properties appraisal search, analysis and mailing.
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Administrative Assistant
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Mar 2012 - Aug 2013
Answer phone calls, develop and maintain filing system, generate reports to either internal and external authorities. Answer phone calls, develop and maintain filing system, generate reports to either internal and external authorities.
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Collections Representative
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Aug 2010 - Jun 2011
Answer incoming calls from delinquent customers, to negotiate and collect payment and settle accounts. Answer incoming calls from delinquent customers, to negotiate and collect payment and settle accounts.
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GF Inbursa
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Mexico
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Financial Services
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700 & Above Employee
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Collections Representative
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Nov 2008 - Nov 2009
Initiating calls with delinquent customers by phone, to collect payment and settle accounts. Initiating calls with delinquent customers by phone, to collect payment and settle accounts.
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Collections Representative
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May 2005 - May 2006
Initiating calls with delinquent customers by phone, to collect payment and settle accounts. Initiating calls with delinquent customers by phone, to collect payment and settle accounts.
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Education
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2020 - 2025
Universidad Nacional Autónoma de México
Licenciatura en curso, Derecho -
2015 - 2016
CONAIP
Not completed, Management
Community
