Experience

Regional Municipality of Wood Buffalo

• Canada
• Government Administration
• 300 - 400 Employee

• Senior Business Analyst

  • Oct 2014 - Present

  • Interfacing with different business units as subject matter experts (SME) to the HR department in the design and implementation of information systems under minimal supervision as a Senior Business/Functional Analyst with the SAP HCM team. • Implementing and maintaining SuccessFactors production support for various project management roles, to apply the Recruiting Marketing (RMK), Recruiting (RCM), Onboarding 1.0, PMGM (Succession Management & Employee Profile) and Compensation Modules of SF in a timely manner. • Offering functional 2nd and 3rd level support and system administration for SuccessFactors modules to make configuration changes to suit new or changing business needs. • Configuring and troubleshooting technical issues related to SuccessFactors, SAP HCM (integration) & DocuSign interfaces. • Conducting Systems Integration Testing (SIT) and User Acceptance Testing (UAT) and developed test plans. • Interfaced with different business unit groups, end users as subject matter experts & conducted JAD sessions to gather requirements, prepare and update Business Requirement Documents (BRD) and Functional Requirement Documents (FRD). • Planned iterations by selecting appropriate user stories and leading story reviews. • Developed the Business Requirement Document with stakeholders by identifying process specifications, gathering Business Requirements, and understanding Business Processes. My facilitating various unit integration, parallel, acceptance, and verification tests resulted in the implementation of the Development, Quality, and Production environments. • Collaborate with HR business representative and project sponsors to determine initiative, scope and visions of related projects, integration, or upgrades. Show less



Syncrude Canada Ltd.

• Canada
• Oil and Gas
• 700 & Above Employee

• Team Lead – Ops Information Technology – Managed Services

  • Sep 2009 - Oct 2014

  Worked with Acrodex on the IT managed services as the team lead on Syncrude Canada site. • I oversaw a 20 man team of an IT managed service for Exxon Mobil, with staff and satellite offices in Calgary, Edmonton, and Fort McMurray. • Achieved service levels and exceeded client expectations by monitoring and delivering IT services. • Designed and implemented management reporting of key performance metrics that illustrated individual and team balanced-scorecard performance results. • Planned, executed, monitored, and delivered IT-related special projects for various business units and ensure deliverables are met. • Maintained the accuracy, completeness, and currency of the knowledgebase system, process documentations, reporting capabilities, and training materials. Show less