Experience

River Cree Resort & Casino

• Canada
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Banquets

  • Nov 2018 - Present



Denny's

• United States
• Restaurants
• 700 & Above Employee

• Restaurant Manager

  • May 2017 - Nov 2018



Raffles Makkah Palace

• Makkah.K.S.A

• Assistant Restaurant Manager

  • May 2010 - Apr 2017

  • Responsible for the entire operation of the outlet in the absence of the Outlet Manager. • Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation. • Conducts probation and formal performance appraisal discussions in line with company guidelines. • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance. • Maintaining effective communication skills to develop a strong working relationship with, the entire outlet Managers, Supervisors, Colleagues, Culinary Team, Food & Beverage Manager and other hotel operating departments. • Able to assess problems and situations quickly and take the necessary corrective action in a timely manner. • Works with The training Manager to ensure the departmental performance of staff productive. • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance and teamwork within the outlets and all areas of Food and Beverage. • Assist in the direct supervision of all F&B Departments when needed, specifically in the absence of the Outlets Managers. • Participate in monthly F&B inventories with an added focus on cost control. • Ensures a clean and safe working environment with active participation in the Health and Safety program. • Drives the implementation of HACCP standards in the restaurant and take corrective actions for non conformities. • Promoting guest name usage in the Food & Beverage Outlets.



Fairmont Hamilton Princess

• Bermuda

• Faimont Gold Butler

  • Jun 1999 - Jun 2007

  • Assists in developing, planning, and ensuring the implementation of service standards in the Lounge & Bar. • Maintains complete knowledge of the features, services, rates and promotions at the Lounge and at the hotel. • Have complete knowledge and effectively implements sequence of service. • Resolves conflicts or issues in the Lounge. • Responds promptly to guest concerns. • Meets VIP guests. • Updating guests profiles. • Posses full knowledge of emergency procedures. • Participates, suggests and encourages activities that are environmentally friendly. • Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues. • Develops strong, productive, professional relationships with internal and external guests. • Maintains par stock of equipment and supplies. • Drives the implementation of HACCP standards in the restaurant and take corrective actions for non conformities. • Maintain and contribute innovative ideas to ensure departmental JD Power results are met. • Communicating constantly to ensure maximum levels of support and acting as a liaison between the kitchen/stewarding/housekeeping and the front of house operations. • Participate in monthly F&B and Material inventories. • Promoting guest name usage (GNU) in the lounge and all other areas of Food & Beverage. • Consistently seeking ideas for enhancing the Fairmont Gold product and services